Office Services Manager

Job Description:

• This position takes place at the client's Executive Headquarters.
• This is a C-suite environment where the CEO and high-level VP's work.
• They meet with CEO's of influential tech companies, Politicians, and other high-level individuals at this location.

Responsibilities :

• Accountable for daily operations of medium to large team that may include a complex site or/and multiple sites.
• Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services through SLA results and client feedback.
• Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling Responsible to manage daily operations of a medium-large size site while managing a medium large team of direct reports
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document.
• Understand complex and detailed processes, seeks ways to improve operational effectiveness, conducts root cause analysis, and issue resolutions to ensure optimal customer satisfaction.
• Maintains formal contact with the customer on a daily basis in MS and as needed in BIS.
• Able to support, lead and manage team through all phases of Change Management, with support of AOM/ESM or NOM.
• Performs other duties as assigned