What are the responsibilities and job description for the Supply Chain Coordinator position at Paladone?
US Supply Chain Co-Ordinator (Bespoke)
Location: Point Pleasant, New Jersey, USA – Hybrid Available (2 days WFH, 3 days in Office)
Would you like to join a fast-growing (200 staff), exceptionally brilliant global company?
Do you have experience in supply chain coordination and logistics, and key duties such as order processing, customer communication, and 3PL management and ability to speak and write Spanish?
Do you want the chance to work with well-known brands such as Disney, Harry Potter, Warner Bros, and Barbie?
If so, we want you to join our Supply Chain team and become a part of our journey. This is a terrific opportunity for an individual to be part of a growing business and utilise their skills within an established team.
Want to know how? Just read on!
Who are Paladone?
Paladone is a wholesale giftware company with offices and teams working globally. Our mission is to create winning trend lifestyle products that put a smile on the faces of our customers globally.
Along with our own branded products, we offer a comprehensive range of licensed giftware. We work with many exciting mainstream brands such as Disney, Harry Potter, Marvel, and DC Comics.
Who are WeCool Toys?
WeCool Toys is a Global Designer and Manufacturer of Dynamic Toys, Crafts, Compounds and more. We own, operate, and manage all vertical and horizontal production, packaging, export and distribution processes.
WeCool Toys is a proud member of Paladone Group Holdings.
The opportunity:
We are looking for a talented and driven US LATAM Supply Chain Co-Ordinator (Bespoke) to join our Supply Chain Team.
The role will report to our US Supply Chain & Operations Manager.
What are key duties of the role?
Order Processing
- Manage end-to-end customer order processing via Navision ERP, including order entry, validation, and system updates.
- Accurately input data received from portals such as DiWeb EDI or customer emails.
Shipping Coordination
- Coordinate with 3PL partners to manage shipment schedules, product handovers, and customer delivery timelines.
- Provide detailed compliance instructions and ensure adherence to customer-specific shipping requirements.
Customer Compliance
- Use customer compliance manuals to develop and maintain internal spec sheets for packing, labelling, and documentation.
- Share these with 3PLs and internal stakeholders to ensure compliance.
Customer Communication
- Act as a liaison between customers, sales, and operations
- Provide updates on order status, managing delivery expectations, and handling escalations related to shipping delays or product availability.
Sample & Documentation Management
- Arrange for product samples to be shipped for customer approval.
- Collect and distribute relevant documentation, including COIs (Certificates of Insurance), safety test reports, and invoices via required platforms.
- Chargebacks & Deductions Monitor key accounts for post-delivery deductions.
- Investigate chargebacks, determine causes, and liaise with internal teams to resolve and apply necessary credits.
- Use NAV to record and track incident resolutions.
Custom & Bespoke Orders
- Collaborate with the Hong Kong team and internal stakeholders to coordinate special orders.
- Provide accurate product specifications and ensure bespoke packaging, pricing, or labelling requirements are met.
Project & Critical Path Management
- Use BeCPG (PLM) to manage the critical path of customer projects, ensuring all milestones are met and timelines are maintained.
- Escalate risks and delays to internal teams to support on-time delivery.
Sales Support
- Help the sales team with item/vendor setup, sales presentation materials, and general coordination tasks ahead of customer meetings or trade shows.
Ad Hoc Support
- Provide support across departments as needed to ensure customer satisfaction, efficient operations, and cross-functional collaboration.
- Travel to industry trade shows or meetings may occasionally be required.
What we need you to bring to the team:
- Fluent written and verbal communication in both English and Spanish is essential
- Intermediate skills in Microsoft Excel/Word/Outlook and ERP (Navision)
- Excellent organization, time management, and multitasking abilities
- Strong attention to detail and ownership of tasks
- Team player with a proactive approach and strong relationship-building skills
- Understanding of EDI and retail portals (basic level)
- Project management and critical path tracking experience preferred
What we will offer in return:
- Competitive Compensation: Base salary, plus performance bonuses.
- Work-Life Balance: Hybrid working – 1–2 days from home, 3–4 days in our New Jersey office.
- Culture & Collaboration: Be part of a global team working with some of the world’s most iconic brands.
- Career Growth: Opportunities to shape the future of Paladone’s U.S. operations.
- Work with Major Brands: Disney, Harry Potter, Marvel, and many more.
What is next?
If you are ready to join the Paladone team, then click apply and submit your Resume and Cover Letter.
We aim to respond to all successful applicants within 10 working days.
