What are the responsibilities and job description for the Palantir Technologies is hiring: Technical Writer in New York position at Palantir Technologies?
A World-Changing Company
Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
The Role
As a technical writer and editor, you’ll play a key role in helping our customers succeed by creating, maintaining, and improving documentation that supports users of Palantir’s products. At Palantir, we view documentation as a key part of product development. Working at the intersection of users and Palantir’s products, you will develop an understanding of user needs and help them get the most out of our software. You’ll be a thought partner with our product development teams, combining your communication skills with empathy for users and product knowledge. Your work will primarily be on written documentation, but may also include interactive tutorials, recorded demonstrations, or other communication channels.
Teams and individuals at Palantir operate with a high degree of autonomy and independence. In this role, you’ll be responsible for setting priorities for your work, deciding where to allocate your time based on an assessment of stakeholder and organizational needs. You should be comfortable thinking about the “big picture” narrative and structure of our documentation, as well as diving into the details. On any given day, you might find yourself editing a guide drafted by a developer, writing a new tutorial for a critical workflow, or identifying an area that needs improvement and partnering with a team to make the fix. You will also gain exposure to the technical infrastructure for composing and distributing platform documentation.
Core Responsibilities
- Understand and communicate the value proposition of Palantir’s products.
- Create user documentation in partnership with developers and business teams.
- Review and edit documentation to maintain a high level of quality.
- Identify, triage, and resolve needs in documentation.
- Maintain style guides and best practices for writing, improving, and publishing documentation.
- Manage and structure multi-stakeholder documentation projects.
- Uphold a culture in which developers are engaged with documenting their products, including hosting training sessions and workshops.
What We Value
What We Require
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