Customer Relationship Management Coordinator (CRM)

POSITION PROFILE

We are looking for an analytical, metrics-driven, spreadsheet-making pro to take on our CRM Coordinator role. As part of Palisociety’s corporate team, you’ll be tasked with supporting the marketing and revenue teams to ensure our customer data is accurate, always up-to-date, and properly utilized across departments. From data cleansing and maintaining quality information in our CRM system to generating detailed reports, tracking customer behavior, and measuring campaign performance, this vital position will help us optimize our guest communication strategies. The right candidate will thrive in a fast-paced hospitality environment and will be comfortable overseeing email campaign deployment and maintaining guest communication across various mediums. If you’re ready to collaborate with multiple teams to better understand our customers, ensure accurate reporting, and drive business growth, this is the perfect job for you. This is a hybird or possible remote position.

ABOUT PALISOCIETY

Palisociety is a collection of unique hotels and residences that aim to enhance the lives of our guests and our communities by creating one-of-a-kind, neighborhood-centric places filled with interesting people and friendly staff providing trusty service. We take to heart that few things in life are as transformative as the people and places you encounter when traveling – and seek to bring that inspiration into everything we do...

Palisociety is a fully integrated hospitality company that acquires, designs, develops, owns and operates unique hotels and residences across the country under four distinct monikers: Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety and a collection of independently branded properties. The company’s proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Palisociety properties have been featured on Condé Nast Traveler’ Hot List, Travel Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. For more information, visit www.palisociety.com or follow

THE TASK AT HAND:

• Ensure ongoing data quality & governance.
• Enact and manage data governance policies.
• Data Quality monitoring.
• User training - Internal Data & Reporting SME.
• Maintain accuracy, consistency, and reliability of data & data systems.
• Data Cleansing - CRM
• Data Standardization - Vendor
• Monitor and support addressing email reputation & deliverability gaps.
• Email Reputation Monitoring
• Campaign Audience Selection
• Generate adhoc and recurring insights and recommendations.
• Custom data analysis & dashboards
• Benchmarking/ Provide high level overview of key business metrics.
• Provide data driven insights & recommendations based on analysis..
• Enterprise Analytics & Reporting
• Provide high level overview of key business metrics.
• Project manage all email marketing campaign needs, from internal graphic requests and compiling special offers to QC and scheduling
• Edit and update all transactional emails as needed
• Liaise between Palisociety and vendors
• Work with the marketing team on executing the annual email marketing calendar for all hotels and restaurants
• Upload email subscriber lists, create new audiences as needed for email marketing purposes, and implement A/B testing to improve open and click-thru rates
• Oversee CRM onboarding process for new properties
• Oversee and update the data dictionary as needed.

WHAT WE'RE LOOKING FOR:

•  Superior Excel Skills
• Ability to multi-task and meet deadlines
• Time management and organizational skills
• Comfortable communicating with outside partners in a professional manner while ensuring we reach our internal deadlines
• Strong written and verbal communication skills
• HTML proficient/knowledge a plus
• Hotel Experience a plus
• Incredible eye for detail

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.