Senior Sales manager - SOCAL

SENIOR SALES MANAGER, SOCAL

POSITION PROFILE

The Senior Sales Manager will be responsible for day-to-day sales and guest room reservations requests, with a focus on building long-term, repeat and value-based customer relationships that enable the achievement of sales objectives.

ABOUT PALISOCIETY

Palisociety is looking for a Senior Sales Manager, SOCAL, to join our Sales team.

Palisociety is a collection of unique hotels and residences that aim to enhance the lives of our guests and our communities by creating one-of-a-kind, neighborhood-centric places filled with interesting people and friendly staff providing trusty service. We take to heart that few things in life are as transformative as the people and places you encounter when traveling – and seek to bring that inspiration into everything we do...                                                                                                     

Palisociety is a fully integrated hospitality company that acquires, designs, develops, owns and operates unique hotels and residences across the country under four distinct monikers: Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety and a collection of independently branded properties. The company’s proprietary brands, development and operational expertise also includes specialized retail spaces, highly curated restaurants, bars and event venues. Palisociety properties have been featured on Condé Nast Traveler’ Hot List, Travel Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles. For more information, visit www.palisociety.com or follow

THE TASK AT HAND:

Direct Sales:  

Focus on growing/selling designated group and/or Business Transient segment(s) but not limited to other market segments by soliciting new and existing accounts to meet and/or exceed revenue goals and maximize profitability for the hotel.

• Establish target lists and attain annual room night and revenue goals.
• Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential group clients, conducts site visits and answers questions, determines rates with Revenue, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel.
• Direct the identification, sales efforts, and relationships with Sales clients.
• Assist in the integration of individual property efforts into the overall Palisociety strategy.
• Direct the efforts to gather and organize relevant competitive information.
• Accountable for total account management of designated market segment(s) and servicing the requests of these accounts.
• Cultivate and activate the key sales strategies, tactics and action plans required to achieve financial targets.
• Must meet monthly KPI’s as determined by Managing Director of Sales.
• Work with corporate marketing team to develop campaigns and programs to support the sales endeavors.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and gain strong level of knowledge of competitive sets products and offerings, and know how to sell against them.
• Actively seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.

Revenue Management:  

• Well-rounded understanding of revenue management and its relation to sales, including but not limited to:

Market intelligence and trends

Sales and Revenue Strategies

General knowledge of revenue and reservations systems.

•  Work with Palisociety Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction. Establish revenue strategy that supports the hotel's positioning in local market; ensure demand forecasting and revenue practices are in place to maximize yield.
• Identify ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies, control labor and capital expenses. 
• Participate in revenue strategy meetings and monthly sales meetings.
• Collaborate with the Palisociety Corporate Team and Regional Director of Sales to create budgets, forecasts, and business plans.

New Account Development/Key Account Management: 

• Steal market share to generate new business; continually target new business through telemarketing, individual creativity and innovation.
• Maximize current hotel key accounts by identifying and capturing those that offer room night and revenue growth.  
• Prospect, Contract, and total account management for Local Negotiated Rate Accounts (LNR)

Customer Service:  

• Develop strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interactions.
• Develop customer profiles and maintain an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Respond to and handle client/contact problems and complaints when required. Interface with clients/contacts and review feedback on service and overall satisfaction.

Communication:  

• Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co-workers for the best overall performance of the hotel. 
• Ensure that policies are known and adhered to by all hotel and Operations staff.
• Clearly communicate the direction and purpose of all initiatives to all shareholders in the hotel operation to reinforce collaborative execution of goals.
• Interact with Sales and Marketing to ensure everyone is updated on new programs, packages and Entertainment industry events that could make for positive public relations coverage in the trade or marketing platforms.
• Maintain active liaison with competitors in SoCal region through personal contacts and professional associations.

Reporting: 

• Prepare sales metrics reports documenting sales calls, outlining opportunities, and identifying new bookings in an accurate and timely fashion.

Community & Travel:  

• Actively participate in community and industry organizations and travel where needed for client appointments or trade shows to benefit the collection’s exposure to the community, solicit new clients and stay up-to-date on current market occurrences/happenings.

Hotel Leadership:

• The Senior Sales Manager is expected to lead by example at all times and stay visible to staff.
• Be part of a leadership team of brand advocates who believe in what the hotel has to offer and who are personally invested in its success.
• Foster an environment where team members know they are valued, ensuring they are treated fairly and with respect.
• Assist in building a culture of open communication, spend time with team members and be available for them (open door policy).
• Continuously strive to improve and maintain client and guest experiences.
• Be a leader in managing the overall reputation management of the hotel.
• Continue to give the brand a voice – naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). 
• Easily translate a passion for the brand into a unique experience for both guest and employees.
• Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property.

WHAT WE'RE LOOKING FOR:

• College degree preferred.
• Three years hotel sales experience or equivalent in lifestyle boutique hotel experience.
• Must be able to communicate in English, both written and verbal.
• Must be punctual with regular and reliable attendance.
• Strong organization and professionalism.
• Detail Orientated.
• Proficient in Microsoft office.
• OPERA, MEWS, Stay in Touch and Triple Seat experience a plus
• Must be able to stand for long periods of time.
• Must be able to push, pull or lift up to 25 lbs.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.