Voice AI Engineer

Location: San Francisco, CA (Hybrid, 3-4x per week in office) 

About Pallet

Pallet is redefining the logistics industry with AI-driven automation. Based in San Francisco and backed by $21 million in funding from Bain Capital Ventures, Bessemer, and other top investors, we are building cutting-edge AI-powered solutions that eliminate manual data entry, optimize warehouse operations, and streamline logistics management.

Our flagship products—a Transportation Management System (TMS) and a Warehouse Management System (WMS)—provide businesses with end-to-end visibility, automation, and operational control. Our AI Agents take automation to the next level, seamlessly integrating into logistics workflows to reduce costs, improve efficiency, and enhance customer satisfaction.

Join us in transforming logistics and shaping the future of AI-powered business operations.

The Role: Voice AI Engineer

We are looking for a Voice AI Engineer to build and optimize voice-driven AI systems that streamline communication in logistics. You'll play a key role in developing speech recognition, natural language understanding, and conversational AI models to automate interactions between drivers, dispatchers, and customers. This role is ideal for engineers passionate about AI-driven voice solutions and their real-world impact on operations.

What You'll Be Working On

• Design and implement voice AI models for speech recognition, natural language understanding, and text-to-speech applications.
• Integrate voice AI solutions into our logistics platform, enhancing driver-dispatcher communication and customer interactions.
• Optimize voice processing models for accuracy, latency, and efficiency in noisy environments.
• Work closely with product teams to develop end-to-end voice-enabled experiences.
• Continuously improve speech-to-text accuracy by fine-tuning models and expanding training datasets.
• Implement real-time voice processing and conversational AI workflows.
• Stay up to date on advancements in LLMs, ASR, and TTS to bring cutting-edge voice capabilities into our platform.

What You Bring

• 3 years of experience in voice AI, speech processing, or conversational AI.
• Strong knowledge of ASR (Automatic Speech Recognition), NLP (Natural Language Processing), and TTS (Text-to-Speech).
• Hands-on experience with real-time speech processing, noise filtering, and model fine-tuning.
• Familiarity with cloud-based speech APIs (e.g., AWS Transcribe, Google Speech-to-Text, OpenAI Whisper).
• Experience integrating voice AI into production systems and optimizing performance.
• Bonus: Experience with frameworks like Kaldi, DeepSpeech, Vosk, Whisper, or SpeechBrain a major plus.
• Bonus: Background in telephony systems (SIP, WebRTC), audio signal processing, or voice UX design.

Why Join Us?

• Build AI-powered agents that revolutionize logistics operations.
• Work closely with industry leaders like Neel, Lead Engineer (ex-YC Founder, ex-Doordash), Jeff Director of Special Projects (LinkedIn & AtoB), and Michael: Principal Sales (Tesla & Athelas) to build transformative solutions.
• We’ve raised over $50 million from leading investors and have Fortune 500 logistics companies knocking on our door.
• Salary range of $195,000-$250,000 generous equity.
• Monthly happy hours & company offsites (Sonoma Wine Country 🍷 last year!)
• Weekly team lunches and dinners in the office
• Coffee strolls through downtown SF ☕

Top Tier Benefits 

• 🩺 Health, Vision, and Dental benefits 
• 🏝️ Flexible PTO
• ➕ Life Insurance and Accidental Insurance 
• ❤️‍🩹 Short-Term Disability Coverage
• 💸 Generous salary and equity for all staff
• 🪜 401k option; helping you save for the future
• 📚 Yearly learning and development stipend
• 🚌 Commuter benefits for bay area employees
• 🚘 Uber ride stipend if you ever have to work late in the office

Interview Process

• Intro Chat (30 mins) – With Recruiter 

• Hiring Manager Chat (30 mins) – Head of Product Engineering 

• Technical Screen (45-60 mins) – Engineer on the team

• Final Interview (~4 hours) – Visit our Fidi office and deep dive into technical and behavioral interviews 

• Background & Reference Check

We move fast, and we’ll keep you informed at every stage of the process.

Join Us in Shaping the Future of AI in Logistics

Are you passionate about AI-driven automation, 0-to-1 product development, and solving complex engineering challenges? If so, we’d love to chat. Apply now and be part of a team building the next generation of intelligent automation solutions!

Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.