Front Desk Associate - Per Diem (part-time)

Description

We are seeing part-time, per diem candidates to join our incredible team!

This Position Requires Availability During The Following Hours

Weekdays: 1:00pm-8:00pm and/or 4:00pm-8:00pm

Weekends: 8:30am-2:00pm

Front Desk Associate Job Description

Immediate Supervisor: Site Supervisor

General Job Summary: Primary responsibilities include greeting, checking in, and checking out patients.

Essential Job Responsibilities

• Checks in/out patients and manages patient flow
• Updates patient status in EMR.
• Notifies patients of, and promotes the patient portal.
• Verifies forms are filled out completely using online registration system. Reconciles forms if needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving office.
• Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.
• Scans insurance cards and driver’s licenses as needed.
• Schedules patient appointments within operational standards and documents appropriately.
• Assists with insurance verification as needed.
• Collects copays, deductibles, coinsurance and past due balances prior to the patient being seen.
• Scans documents, and accurately labels and saves to the patient record.
• Monitors Front Desk buckets and works appointment ticklers to schedule/reschedule appointments.
• Keeps Front Desk and Waiting Room clean and sanitized per practice standards.
• Answers the telephone in a warm, friendly manner.
• Maintains patient confidentiality in compliance with HIPAA standards.
• Performs other duties as assigned.
  
  

Requirements

Education: High school diploma or equivalent

Experience: Medical front office experience preferred

Knowledge

• Knowledge of medical terminology
• Basic computer operations and EMR
  
  

Skills

• Excellent customer service skills
• Excellent telephone etiquette
• Excellent teamwork and communication skills