Service BDC

We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen Buick GMC Cadillac and our wages and benefits reflect that. 

• Paid Time Off and flexible scheduling 
• Creative and competitive pay plan options 
• Health, dental, and vision insurance
• 401K program with a company match 

Reporting to our Service Manager, our Service appointment coordinator will ensure that all appointment inquiries that come through the internet or phone have a great experience finding the service they need. This person will be responsible for notify customers of active recalls and service notifications received by our service department. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience. 

What We Offer

• Medical, vision, and dental insurance
• 401K with company match
• Paid vacation
• Saturday lunches
• Employee discounts on sales and service
• Paid training
• Competitive pay plans

Qualifications

• At least one previous role based in customer service experience. Automotive shop or service experience a plus!
• Excellent verbal and written communication skills
• Strong computer skills Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and ability to multitask required
• Organized, positive, hardworking and friendly personality
• Ambitious, goal oriented mentality and eager to improve
• Team orientated
• Valid driver’s license

Responsibilities (not limited to)

• Answer customer calls and establish follow-ups with service appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial service information
• Assist service/sales personnel and deliver messages promptly
• Follow up with leads that are not ready to make an appointment currently
• Follow up with no-show appointments
• Follow up with customers after visits
• Maintain Customer Success Index at or above company standards
• Other duties as assigned

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for over 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team! 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.