Service Foreman

Description

The primary function of the Service Shop Foreman is the efficient use of shop space, supervision of mechanics, and productive use of the shop equipment.

Essential Responsibilities:

• Assigns repair orders, plans and controls work distribution.
• Supervises repair performance, assists technicians in performing problem repairs.
• Informs service writer of delays in work performance, necessary repair order extensions, and additional service needs.
• Ensures high efficiency of productive employees, analyzes reasons for comebacks.
• Maintains the inventory of tools and equipment. Submits proposals for the purchase of new tools and equipment to the Service Manager.
• Orders and maintains an adequate inventory of oil, grease, shop supplies, cleaning equipment and material.
• Establishes and ensures adherence to the maintenance schedule for service facility and shop equipment.
• Assigns apprentices to qualified personnel.
• Supervises and trains technicians and other shop personnel.
• Establishes and monitors on-the-job training programs for all productive service employees.
• See that a proper library of manuals, service bulletins, instructions and references for technicians, equipment, and service operations is maintained and properly used.
• Keeps abreast of shop methods, tools and techniques.
• Makes recommendations regarding the employment of shop personnel.
• Ensures that sublet repairs are properly scheduled, completed, and costed and that payments for the work are in order.
• Reports customer dissatisfaction with service or product performance to the Service Manager.
• Performs service writing and warranty administration details as appropriate.
• Other duties as assigned by the Service Manager.

Requirements

Competencies: 

Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.

Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others. Inspires respect and trust; Mobilizes others to fulfill the vision

Project Management - Coordinates projects; Communicates changes and progress.

Problem Solving - Develops alternative solutions; Uses reason even when dealing with emotional topics.

Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Behaviors: 

Individuals need to have the following behaviors that are needed for superior job performance.

Interaction - The job requires frequent communication and engagement with others.

Customer-Oriented - The job requires identification and fulfillment of customer expectations.

Versatile - The job requires adapting to various situations with ease.

Frequent Change - The job requires rapid shifts between tasks.

Urgency - The job requires decisiveness, quick response, and fast action.

Persistence - The job requires finishing tasks despite challenges or resistance.

Following Policy - The job requires adhering to rules, regulations or existing methods.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, Registrations

Position requires a high school diploma, valid drivers license and clean driving record.  

5 to 7 years of heavy duty truck dealership or fleet shop experience. 

Supervisor or Leadership experience 

Basic Computer skills and Repair Order Processing Software.

Certificates, Licenses, Registrations

Position requires the ability to operate motor vehicles and have a safe driving record.

Current Commercial Driver's License is preferred but not required.

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements commonly associated with an individual working as a Heavy Duty Diesel Truck Repair Shop and not a technician. 

Mobility: The individual should be capable of moving around the repair shop, including walking, standing, and potentially bending or kneeling to inspect vehicles or equipment.

Vision: Good eyesight and visual acuity are important for the individual to oversee repairs, inspect components, read technical manuals, and ensure quality control.

Hearing: The individual should have good hearing to communicate effectively with technicians, customers, and vendors, and to be aware of any audible warnings or signals in the repair shop.

Manual dexterity: A certain level of manual dexterity is required for the individual to handle paperwork, use computer systems, and potentially assist technicians with tasks such as parts ordering or equipment setup.

Lifting: While heavy lifting may not be the primary responsibility of the individual, the ability to occasionally lift and move objects such as tools, equipment, or parts may be necessary.

Working hours: The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the repair shop's operational needs. They may also need to be available for on-call or emergency situations.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential. 

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family. 

Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance
• Supplemental Products like Short-Term, Long-Term Disability 

Financial stability and Retirement Preparedness:

• Our 401(k) program includes a company match 
• Retirement Planning Assistance 
• Financial Guidance and Education 

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time 
• Vacation based on the length of service. 

Resources when we face major challenges and life events:

• Life Insurance Hospital Stay, Critical Illness, other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources readily accessible and without stigma Insurance

Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. 

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. 

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965. 

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.