What are the responsibilities and job description for the Tennis & Pickleball Reservationist [Part-Time] position at Palmetto Dunes Oceanfront Resort?
Description
The Palmetto Dunes Tennis & Pickleball Center is looking for a friendly, and enthusiastic individual to join our team. As a Tennis & Pickleball Reservationist, you will be responsible for providing exceptional customer service from reservation to check-in.
ESSENTIAL JOB FUNCTIONS
- Keep a professional attitude and appearance, striving for complete customer satisfaction.
- Answer phones using courteous, professional tones.
- Reserve court times, lessons, clinics and round robins.
- Police tennis & pickle ball courts and enforce guest dress etiquette.
- Inform guests of all PDTC clinics and programs.
- Check in guests and take payment for court time, lessons, clinics, round robins and merchandise.
- Have knowledge of tennis & pickle ball programs, clothing and equipment in order to inform customers and answer their questions.
- Check in, tag, hang up and put on floor any and all merchandise.
- Restock and keep organized merchandise on floor.
- Keep track of low levels of merchandise.
- Balance cash register twice daily, including cash, checks and house charges.
- Close cash register and transmit data daily.
- Perform quarterly inventory.
- Keep building safe and secure.
- Help train new hires on all procedures.
- Reservationists responsible for scheduling and maintaining reservations in the Court Reserve platform.
- Perform other duties as requested by the supervisor.
Requirements
GENERAL QUALIFICATIONS: EXPERIENCE, KNOWLEDGE, SKILLS
- Excellent communication and time management skills
- Ability to initiate a conversation.
- Ability to up sell customers.
- Understanding of Microsoft Office preferred
- Previous knowledge of tennis facility daily practices preferred, but not required.
- Previous knowledge of Court Reserve preferred, but not required
EDUCATION/LICENSURE/CERTIFICATIONS
- High School Diploma or equivalent preferred
SENSORY/PHYSICAL/MENTAL REQUIREMENTS
- Will stand for long periods of time.
- Bending/Stooping/Climbing/Walking/Reaching/Grasping/Repetitive Motions/Visual Activity
- Frequently lifts/carries up to 15lbs.
- Occasionally lifts/carries up to 30lb.
- Continual use of manual dexterity.
- Varying schedule to include holiday and weekends.
