What are the responsibilities and job description for the Career Navigator II -FT-Hartsville position at Palmetto Goodwill?
Essential Duties and Responsibilities
Requirements:
- Demonstrate Palmetto Goodwill's Amazing Customer Experience (ACE) Culture, I-CARE Values, Mission, and Vision in all actions.
- Assess, plan, implement, monitor, and evaluate actions required to meet the team member's goals to achieve prosperity.
- Effectively develop a positive empowering relationship with all team members through coaching,
- Actively promote Palmetto Goodwill and community programs to create awareness and demonstrate the potential programs have for career and life advancement.
- Meeting team members where they are, understanding background, education, and training, to help them develop realistic goals.
- Guide team members through making decisions about their careers, such as choosing a new profession, career pathing within Palmetto Goodwill, and the type of credentials or degree to pursue.
- Fluent in local community resources and programs and provides necessary referrals to programs that foster the continued growth of the team member.
- Maintain working knowledge of educational and training opportunities located internally and externally in the community.
- Document team member contact, activity, and progress through case notes in electronic case (success) management systems and maintain confidentiality.
- Coordinate with team members and pre-schedule meetings.
- Refer team members to outside sources or additional training services or social aids.
- Maintain accurate records.
- Multi-task several assignments at once and prioritize effectively.
- Professionally and confidentially assist individuals with diverse types of lifestyles, genders, personal beliefs, and disabilities.
- Perform other job-related duties as required and assigned.
Enthusiasm for the mission of the organization.
- Client-focused, caring with a strong desire to help those in need, and are willing to go the extra mile for their clients.
- Superior customer service skills, the ability to handle competing priorities effectively, the ability to provide positive reinforcement to a wide variety of customers with varying skill levels, and creativity.
- Can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Can solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Can write routine reports and correspondence.
- Demonstrates effective public speaking skills.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Can multi-task effectively, and deal with frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
- Can meet deadlines and work autonomously.
- Thrives in a dynamic, fast-moving environment.
- Works effectively in a team-based environment.
- Proficient writing skills, with a focus on correct style, grammar, and content.
- Strong time management skills and project management skills, focusing on handling multiple participants' needs simultaneously.
- Strong written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Great attention to detail and accuracy.
- Excellent organizational, writing, and presentation skills.
- A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier.
- Understanding of job markets, essential skillsets for various jobs, employer needs, and team member training and development
- Education and Experience
HD or GED req
