Career Navigator II I-CAN Program

Career Navigation is an evidence-based career coaching model utilized by Palmetto Goodwill since 2017 (The Skilling America Career Coaching Certification) to help program participants gain advancement and living wages. A Career Navigator II provides the following services: conducting employment needs and aptitude assessment, planning for employment, identifying training opportunities, developing a resume, assisting with job searches and applications, assisting with job placement, and providing follow-up.

• Provides various levels of assistance to program participants.
• Ensures that all programmatic metrics are being met.
• Maintains accurate and timely documentation of all services provided and other related paperwork.
• Conducts employment needs assessments with individual program participants to provide desired/required assistance during the job search process. Assistance includes but is not limited to completion and review of job applications, networking with prospective employers, conducting mock interviews, and reviewing and editing resumes.
• Recommends nationally recognized credentialed job training programs based on participant's employment goals and skill sets.
• Reviews and interprets current labor market data and helps participants understand what types of careers are in demand.
• Maintains a current job listing/database and provides appropriate job leads to clients.
• Completes employment and financial plan that clearly defines participants' employment and financial goals; gathers input from participants and outlines what steps are required to meet established goals.
• Provides positive reinforcement for desired behavior and promotes social integration, worker socialization, proper communication skills, and positive work attitudes with participants.
• Provides follow-up contacts to ensure continued placement and sustainability of employed participants; schedules follow-ups at a minimum at "exit," six months and 12 months.
• Develops rapid response action plans to assist participants who experience job losses in finding new employment.
• Enters client information into the appropriate databases, maintains accurate case notes, records program activities, and conducts case coordination as required.
• Works collaboratively with teams to achieve common goals.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Performs other job‐related tasks and duties as assigned.

• Proficient writing skills, with a focus on correct style, grammar, and content.
• Strong time management skills and project management skills, focusing on handling multiple participants' needs simultaneously.
• Provides various levels of assistance to program participants.
• Ensures that all programmatic metrics are being met.
• Maintains accurate and timely documentation of all services provided and other related paperwork.
• Conducts employment needs assessments with individual program participants to provide desired/required assistance during the job search process. Assistance includes but is not limited to completion and review of job applications, networking with prospective employers, conducting mock interviews, and reviewing and editing resumes.
• Recommends nationally recognized credentialed job training programs based on participant's employment goals and skill sets.
• Reviews and interprets current labor market data and helps participants understand what types of careers are in demand.
• Maintains a current job listing/database and provides appropriate job leads to clients.
• Completes employment and financial plan that clearly defines participants' employment and financial goals; gathers input from participants and outlines what steps are required to meet established goals.
• Provides positive reinforcement for desired behavior and promotes social integration, worker socialization, proper communication skills, and positive work attitudes with participants.
• Provides follow-up contacts to ensure continued placement and sustainability of employed participants; schedules follow-ups at a minimum at "exit," six months and 12 months.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Great attention to detail and accuracy.
• Excellent organizational, writing, and presentation skills.
• A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier.
• HD or GED required and two (2) years of relevant experience or equivalent experience, including certifications or tenure.