What are the responsibilities and job description for the Clinical Nurse Liaison - Home IV position at Palmetto Infusion?
About Us:
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.
At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.
For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.
About the Role:
The Clinical Nurse Liaison (CNL) position is a multifaceted registered nurse position with responsibilities to sales and marketing and to clinical operations. The CNL is responsible for developing and fostering long term relationships between Palmetto Infusion’s Home Infusion service-line and the Health Care Community in which it serves in order to achieve established territory financial goals. In addition, the CNL coordinates patient care requirements between the home infusion pharmacy, the healthcare agency, provider, or its representative, and the patient.
Schedule: Monday – Friday; 8:00 AM – 5:00 PM.
Service Areas: Greenville, SC, Spartanburg, SC, and Anderson, SC.
Experience/Education:
Sales and Marketing:
Clinical Infusion Services:
At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.
Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.
Physical Demands:
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.
At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.
For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.
About the Role:
The Clinical Nurse Liaison (CNL) position is a multifaceted registered nurse position with responsibilities to sales and marketing and to clinical operations. The CNL is responsible for developing and fostering long term relationships between Palmetto Infusion’s Home Infusion service-line and the Health Care Community in which it serves in order to achieve established territory financial goals. In addition, the CNL coordinates patient care requirements between the home infusion pharmacy, the healthcare agency, provider, or its representative, and the patient.
Schedule: Monday – Friday; 8:00 AM – 5:00 PM.
Service Areas: Greenville, SC, Spartanburg, SC, and Anderson, SC.
Experience/Education:
- BACHELOR OF SCIENCE IN NURSING with 3 years of direct pt. care experience or ASSOCIATES DEGREE IN NURSING with 5 years of direct patient care experience in a clinical setting, or a minimum of 3 years of direct patient care experience in an acute care, ambulatory infusion, home infusion, or home health setting.
- Active Registered Nurse license in the state(s) of practice.
- BLS.
- Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
- Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
- Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.
Sales and Marketing:
- Performs all phases of sales and marketing activities for assigned territory.
- Account focus includes hospitals, physicians, payors and home health agencies controlled by one or more competitors or those referral sources with minimal account penetration, as well as existing territory business.
- Achieves total net revenue and profit (EBITDA) objectives for assigned territory with primary goal of bringing in new business to increase overall market share.
- Creates market development plans in concert with company goals/objectives Secondary Duties, Functions, & Responsibilities (as assigned) Clinical Infusion Services.
- Patient assessment, education/teaching, implementation of physician orders, and development and revision of the Plan of Care and/or the Plan of Treatment.
- Monitoring patient response to therapy and respond to emergency patient needs.
- Communicates to supervisor, physicians and other health care providers, as appropriate, any changes in patients' condition.
- Maintains knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops, and home study.
- Takes on call responsibility as assigned to provide 24-hour availability according to protocols.
Clinical Infusion Services:
- Patient assessment, education/teaching, implementation of physician orders, and development and revision of the Plan of Care and/or the Plan of Treatment.
- Monitoring patient response to therapy and respond to emergency patient needs.
- Communicates to supervisor, physicians and other health care providers, as appropriate, any changes in patients' condition.
- Maintains knowledge and proficiency in medical practices through continuing education, staff meetings, and workshops, and home study.
- Takes on call responsibility as assigned to provide 24-hour availability according to protocols.
- Competitive Compensation
- Comprehensive Medical Insurance
- Dental and Vision Insurance
- Company Life Insurance
- Voluntary Life and Disability Insurance
- Additional Voluntary Supplemental Plans
- Flexible Spending Account (Medical and Dependent Care)
- Health Savings Account
- 401K Retirement Plan
- Employee Assistance Program (EAP)
- Employee Discounts
- Ramsey SmartDollar Program
- Referral Program
- Tuition Assistance
- Paid Time Off
- 8 Paid Company Holidays
At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.
Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
