What are the responsibilities and job description for the IT Support Services II-Help Desk position at Palmetto Technology Group (PTG)?
Who We Are
Integrated Axis is a leading Managed Services Provider (MSP) located in Tucson, AZ with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Level II Reactive Services Support Technician
We are looking to fill this role in Tucson, AZ as an addition to our Services Team. This role could also lead into Field Service calls.
Your day to day
At Integrated Axis we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
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Integrated Axis is a leading Managed Services Provider (MSP) located in Tucson, AZ with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Level II Reactive Services Support Technician
We are looking to fill this role in Tucson, AZ as an addition to our Services Team. This role could also lead into Field Service calls.
Your day to day
- Troubleshoot various client issues via remote support technologies
- Project planning, coordination and vendor management
- Configure and troubleshoot Office applications (all versions)
- Configure and troubleshoot VMWare host servers
- Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
- Troubleshoot Firewall, Switches, VPN connections, and other network equipment
- Troubleshoot Wireless Access Points and wireless client connections
- Configure and troubleshoot Windows 7, 8/8.1, 10, 11
- Configure and troubleshoot Windows Servers (all versions)
- Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc
- Configure and troubleshoot digital certificate implementations
- Additional requirements that are not necessarily technical in nature include:
- Manage, track, and enter documentation for scheduled tickets in the queue
- Document all activities related to tickets and any non-client related work
- Configure and troubleshoot various medical and dental software and hardware systems
- Provide support and perform activities relating to current or upcoming projects
- Fulfill weekend monitoring, after hours support or other activities as needed
- Able to perform complex tasks and projects with little direct supervision
- Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position.
- Ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed.
- This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously
At Integrated Axis we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Flexible PTO
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
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