What are the responsibilities and job description for the Starter/Player Assistant position at Paloma Resort Properties?
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STARTER/PLAYER ASSISTANT at Geneva National Resort and Club
GENERAL DESCRIPTION
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Formerly known as Starter/Ranger, this position performs all duties and tasks that assists our public patrons, our members and guests thoroughly enjoy their rounds of golf from beginning to end by starting on time and maintaining our pace of play standards for each golf course and each situation.
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EDUCATION/EXPERIENCE
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ESSENTIAL FUNCTIONS
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Primary responsibilities include, but are not limited to, the following:
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SUPPORTIVE FUNCTIONS
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In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.
· Communication with golf shop, assistants, and professional staff regarding golf course status
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WORKING CONDITIONS AND PHYSICAL DEMANDS
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· Interact verbally with guests, members and staff
· Answering customer questions
· Occasional lifting
· Sitting/standing and/or driving a golf cart for extended periods of time
· Attend player services staff meetings
· Work unsupervised
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SUCCESS FACTORS
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The attributes listed below are representative of the knowledge, skill and/or ability required.
· Ability to function in a team environment
· Ability to apply customer service skills
· Ability to successfully resolve guest issues/problems
· Ability to anticipate guest/member needs
· Ability to work independently with confidence
· Ability to remain calm under difficult circumstances
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