What are the responsibilities and job description for the Desktop Services Engineer position at PamTen?
Responsibilities :
- Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
- Use remote control tools to assist off-site users when needed
- Configure, deliver, and install new computers and peripherals for new hires
- Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
- Prioritize workload based on service level agreements
- Act as a technical resource to others to resolve problems or issues
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize and complete work to meet established objectives
Mandatory Skills Description :
Nice-to-Have Skills Description :
