JOB DESCRIPTION :
The Area Coach of Operations (ACO) is responsible for overseeing operations of 7 - 15 stores, with accountability for :
- All in and be a role model of : Workability, Intensity & Integrity
- Being a Talent Finder - always seeking internally and externally. Recruiting high-caliber managerial candidates
- Developing Associates
- Be a Champion of Guest Love by ensuring the delivery of exceptional Guest experience
- Continuously elevating Operation Standards
- Being an Inspirational Coach - energizing and elevating Talent
- Achieving financial targets
- Maximizing effectiveness by working closely with the Support Center team
The ACO works on strengthening the connection between Field Operations and Team Panda in support of Panda Restaurant Group’s vision.
The essential functions in this job description are not all-inclusive of the ACO’s duties and responsibilities.
People
Culture : Lives and cultivates Panda’s Mission, Culture, and Values to ensure Panda Restaurant Group’s vision is alive and in action.Recruitment : Recruits high caliber store management team and staffs stores effectively. Develops a pipeline of internal and external talent, and successors for every store and Area management position.People Development : Actively coaches store management in people development to build a bench of qualified Associates. Engages in the Region’s Area people planning process to assess internal talent and create IDPs for management and hourly Associates.Training : Effectively communicates and trains store management on company policies, procedures, and financial reports analysis and on Operations standards. Oversees the training of AMITs and GMITs delivered by Area Training Leaders (TLs).Associate Relations / Environment : Promotes a safe and empowering environment for Team Panda to listen, appreciate, and challenge each other. Works effectively with HR in handling Associate relations claims.Guest
Exceptional Guest Experience : Coaches store team members on building connections with Guests. Ensures operational standards that produce fantastic food, service, and ambiance.Brand Awareness : Builds brand awareness through community engagement. Follows up on communication and implementation of local and national marketing initiatives and promotions.Guest Relations : Coaches store management on resolving Guest relations issues related to products and Guest experience.Financial
Financial Results : Provides operational expertise to store management to achieve business results. Conduct operational effectiveness and efficiency reviews in assigned stores to ensure functional or project systems are applied and functioning as designed. Compare, review, and analyze financial / accounting reports including Profit and Loss (Income Statement) of all stores assigned, detailed general ledger, etc., and marketing and survey reports on spreadsheets, charts, and document findings of studies and prepare recommendations. Accountable for Area financial results.Strategic Planning : Conducts strategic planning for the Area. Coaches store management to identify opportunities to improve performance. Develop action plans and follow up on the implementation.Store Openings and Site Selection : Ensures successful new store openings, working effectively with Marketing support. Provides input into real estate site selection.JOB REQUIREMENTS
Bachelor’s degree or associate degree (Required)Minimum six months of Multi-Unit Manager experience (Required)Six years work related experience (Preferred)Food Certification Card (Preferred)JOB RESPONSIBILITIES
Embody and teach Panda’s Mission, Values, Culture, and EnvironmentExtensive knowledge of all Operations standards and policies and procedures; shares best practices with othersThorough knowledge of financial measures and performanceKnowledge of how Area managed relates to and impacts Panda Restaurant Group, Inc.Knowledge of trends affecting the food service industry and competitive marketStrong leadership, financial, and time management skillsExceptional people, team building, communication, presentation, listening, training, and assessment skillsAbility to influence others and facilitate processesAbility to embrace change and pursue continuous learningContribute to building and sustaining the Panda Mission and CultureMeet Area revenue and profitability goalsMeet Area staffing requirements and manage turnoverMinimize Associate relations and work safety issues through proactive coaching and counseling of Area store managementEnsure successful implementation of local and national marketing initiativesDeliver exceptional Guest experience as reflected in Guest surveys and other inputWORK ENVIRONMENT
Frequent travel across assigned Area and to company meetings requiredWithin the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.How we reward you :
Free meals while working at PandaGenerous compensation package with bonus opportunitiesMedical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associatesPre-Tax Dependent Care Flexible Spending Account401K with company matchPaid time off, paid holidays, bereavement / funeral leave and Leave Share ProgramDiscounts at theme parks, gym memberships, and much moreOpportunity to give back to your communityHands-on paid training to prepare you for successOn-Going Career & Leadership DevelopmentOpportunities for growth into management positionsOn-going career and leadership development, including comprehensive trainingContinuous education assistance and scholarshipsLucrative associate referral bonusIncome protection including Disability, Life, and AD&D insurancePre-Tax Dependent Care Flexible Spending AccountPlease refer to https : / / www.pandacareers.com / files / PRG_HR_Recruiting_Benefits.pdf for details.Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.ADA Statement :
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts / difficult situations.
Panda Strong since 1983 :
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.
You’re wanted here :
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.
