What are the responsibilities and job description for the District Operations Manager position at Panda Restaurant Group?
Job Title: Area Coach of Operations (ACO 3)
Job Description:
As an Area Coach of Operations (ACO 3), you’ll oversee 10-34 stores and be responsible for leading the team to success. You’ll ensure operational excellence, foster a positive culture, and drive business results across your area. Your key responsibilities include:
- Lead by Example: Embody Panda’s core values—Workability, Intensity & Integrity.
- Talent Finder: Actively recruit and develop high-caliber managerial candidates.
- Develop Your Team: Coach and elevate associates through continuous development and training.
- Guest Experience Champion: Ensure an exceptional experience for guests, setting high operational standards.
- Inspire Your Team: Be an inspirational coach to drive talent performance and growth.
- Financial Accountability: Achieve financial targets and maximize efficiency in store operations.
- Collaborate with Support Center: Work closely with the team to drive operational effectiveness.
This role is essential in connecting Field Operations with Team Panda, supporting the vision of Panda Restaurant Group.
Key Responsibilities:
- People Management & Development:
- Recruit, train, and develop store management teams.
- Build a pipeline of internal and external talent for key positions.
- Coach store management on development and people planning.
- Guest Experience:
- Drive an exceptional guest experience by fostering strong connections.
- Ensure operational standards are consistently met, from food quality to service.
- Financial Oversight & Strategy:
- Analyze financial reports (P&L, general ledger, etc.) and implement action plans to improve performance.
- Lead strategic planning and follow through on goals to ensure continuous improvement.
- Store Operations & Site Selection:
- Oversee successful store openings and contribute to site selection decisions.
- Collaborate with marketing on promotions and local initiatives.
- Associate Relations & Environment:
- Foster a safe, empowering environment for all team members.
- Collaborate with HR to manage associate relations and resolve any issues.
Job Requirements:
- Bachelor’s degree or associate degree with 6 years of relevant experience.
- Minimum 6 months of experience as a Multi-Unit Manager (MUM).
- Must pass an annual Cooking Test and hold a valid Food Certification Card.
Skills & Qualifications:
- Strong leadership, financial, and time management skills.
- Exceptional communication, team building, and training abilities.
- Deep understanding of operations, financial performance, and industry trends.
- Ability to influence, drive change, and foster continuous learning.
- Commitment to delivering exceptional guest experiences and meeting revenue goals.
WORK ENVIRONMENT
- Frequent travel across assigned Area and to company meetings required
HOW WE REWARD YOU:
- Free meals at work while working at Panda
- Generous compensation package with bonus opportunities
- Discounts at theme parks, gym memberships, and much more
- Full medical, dental, and vision insurance**
- 401K with company match
- Paid time off and paid holidays**
- On-going career and leadership development, including comprehensive training
- Continuous education assistance and scholarships**
- Lucrative associate referral bonus
- Income protection including Disability, Life, and AD&D insurance**
- Pre-Tax Dependent Care Flexible Spending Account**
Salary : $100,000 - $130,000
