Manager, E-Comm Optimization & Personalization

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The eCommerce Testing Manager is primarily responsible for utilizing our core testing tool Monetate to flawlessly execute conversion rate optimization tactics to help bring a more optimal and personalized experience to our customers. This person will be responsible for our on-site personalization, A/B testing and optimization strategies for our core audiences while maximizing revenue on the US and Candian websites. This person will also be involved in producing the local and global dev roadmaps.

The ideal candidate has experience in A/B testing and machine learning tools, preferably Monetate, and takes both a creative and data-driven approach in executing end-to-end personalized experiences around content, dynamic merchandising such as product recommendations, sorting and taxonomy, and promotions. The role also plays a key role in creating pre and post-test analysis and reporting, partnering with local and global stakeholders. This person will be a driver in developing and informing the product roadmap and will need to regularly interface and influence local and global counterparts in order to achieve revenue targets.

This role will be based in the New York City metro and has a 3 day a week requirement

Your Role as an Ecommerce Testing Manager:

• Cocreate a robust annual and quarterly testing and personalization roadmap with global and local ecommerce teams and introduce new experience opportunities during peak promotional and campaign periods.
• Execute weekly personalized experiences across homepage, category and product pages for key target audiences and track performance daily to optimize low converting experiences.
• Create and develop a NAM specific work flow connecting requests and aligning with Trade, Content, and Analytics in order to bring together a 360 degree view of the customer experience
• Create and organize ticket requests in JIRA and manage updates and responses to local and global teams in a timely manner. Help to manage the full UAT of ongoing site deployments and functional improvements.
• Utilize knowledge of HTML, CSS and JS to create advanced tests around UX/UI and assist in troubleshooting website functionality issues
• Analyze audience segment database within testing tools and consumer databases to ensure targeted experiences reach their highest match rate potential.
• Support with developing new dashboards within ContentSquare around customer journey trends, identify how different audiences behave on site during various trading periods and highlight new areas of opportunities to run targeted experiences.
• Conduct competitor analysis and identify new AI driven virtual tools to drive guided selling that assist in increasing basket and conversion and support with UAT when new tools are introduced.
• Build strong internal relationships with US and Canadian ECommerce, merchandising, operations and wider marketing & Global ECommerce team. Collaborate with and learn from colleagues in similar roles globally.
• Develop an end to end testing program with supporting financial evidence in order to hit commercial goals
• Execute weekly end to end personalized experiences – inclusive of formal reporting read out
• Identify new opportunities to increase conversion and repeat purchases – inclusive of putting together a formal business case leveraging data, consumer insights, and industry best practices
• Successfully influence the development of the Global Product Roadmap to drive NAM optimizations
  
  
  

Craft your career with us if you have:

• At least 5 years’ experience in testing and personalization or ecommerce website merchandising and optimization roles
• At least 2 years as a people manager – experience evaluating, coaching, and building a high performing team
• Proficient in Personalization and Testing tools, ContentSquare or similar, strong analytics background both from an interpretation of data standpoint and being able to articulately report out
• Previous experience working closely with merchandising, marketing, and product teams needed
• Experiencing owning or working collectively on developing or influencing a product/development roadmap
• 3 to 5 years’ experience working with testing and personalization tools (Monetate preferred, Optimizely similar)
• 1 to 3 years’ experience working in CoreMedia Content Management tool (or similar)
• Intermediate experience working in SFRA preferred
• Proficient in Content Square, Adobe Analytics or similar
• CoreMedia Content Management (or similar) experience required
• JIRA ticketing system experience preferred
• Content Square experience is preferred
• Intermediate HTML, CSS and XML knowledge required
• Proven experience in best practices of testing, financial modeling of tests, and optimization and drivers of online conversion
• Deep rooted understanding of ecommerce platforms work, including the sales funnel, product catalog, cart and checkout processes, payment gateways, inventory management, and customer accounts
• Proficiency in various testing methodologies such as manual testing, automated testing, regression testing, performance testing, and security testing is crucial. The testing manager should be well-versed in industry best practices and be able to design effective test strategies.
• Strong attention to detail and quality of work; proven ability to communicate and work well cross-functionally; ability and excitement in being able to juggle multiple priorities
• Must be able to perform well in a deadline-driven, rapidly changing environment
• Experience optimizing UGC to drive sales and improve product cold start
• Extremely well organized; Proactive and results orientated
• Self-motivated, analytical and structured approach to your tasks
• Strong verbal, written and PowerPoint presentation skills
• Quick learner and adapt to a professional and high-performance work environment
• Be data driven, analyze data quantitatively & qualitatively and use customer research, data and metrics to back up assumptions and identifying opportunities
  
  
  

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays
  
  
  

New York City: $140,000 - $150,000 - Commensurate on experience

About Pandora:  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM: 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.