General Manager

General Manager Job Purpose:

The General Manager manages the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible to assist in coaching and developing the team, creating a differentiated guest experience, growing sales and maximizing profitability. They are the owners of creating a culture of professionalism, teamwork, hospitality and Panera Warmth.

General Manager Duties & Responsibilities:

Maintain Quality Bakery-Cafe Operations While Ensuring Customer Satisfaction

• Demonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.
• Drive accountability for the success of the bakery-cafe by making key-decisions and solving problems.
• Act as a role model and demonstrate professional behavior to bakery-cafe team as well as to customers.
• Uphold and coach achievement of Food Safety standards.
• Upgrade and improve bakery-cafe operations when needed, maintain quality of product and service.
• Adhere to bakery-cafe systems and processes to accomplish day-to-day operations.
• Follow company policies and procedures and comply with all state and federal regulations.
• Coach and follow up with team members to ensure the bakery-cafe adheres to operational standards
• Safeguard the team by maintaining a healthy and safe workplace, environment and culture.

Management and Development of Associates

• Lead cafe through people development, coaching, planning and prioritization and creative problem solving.
• Own all aspects of supervising the overall operation of the bakery-cafe.
• Hire, train, motivate and manage performance of associates to ensure the bakery-cafe is staffed to ensure quality standards and exceptional customer service.
• Teach and delegate to managers and associates in order to build subject matter experts within the bakery-cafe team

Financial Contribution

• Execute company and bakery-cafe strategies for sales growth and flow through
• Manage associate labor and help cafe maintain profitability
• Maintain cafe costs and inventory

Working Conditions:

• This role requires flexible hours including nights and weekends in a faced paced environment with shifting priorities.
• While performing this job, the incumbent is regularly required to stand, sit, talk/hear in a loud environment.

Qualifications:

• 1 years of experience as an Assistant General Manager
• Shown demonstrated ability to drive positive results and understanding of the business.
• Demonstrated an ability to run great shifts and coach associates.
• ServSafe certified.
Minimum age
• - 18 years of age.
• Ability to pass background check.

Join Our Family at Howley Bread Group (HBG) – Where Warmth Meets Opportunity!
At HBG, we’re more than just a Panera Bread bakery-café; we’re a close-knit family committed to creating a positive impact. Our mission is simple yet powerful: serve others, support one another, and win together.

Pay:

• Bonus pay

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Paid training

Job Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability
• Monday to Friday

Education: No education required

Work location: On-site