What are the responsibilities and job description for the Associate Technical Support Analyst position at Panna Knows?
Job Description
Job Description
Who Our Client Is :
Our client brings industry communities together to solve supply-chain problems through the adoption and implementation of their standards. More than 200,000 businesses in 25 industries rely on our client for trading-partner collaboration and for maximizing the cost effectiveness, speed, visibility, security, and sustainability of their business processes. They achieve these benefits through solutions based on their global unique numbering and identification systems, bar codes, Electronic Product Code-based RFID, data synchronization, and electronic information exchange.
What Our Client Needs :
Our client is looking for an Associate Technical Analyst to provide general network and computer support to internal customers. In this role, you will handle immediate analysis of customer issues, implement resolution actions, and maintain accountability until problems are fully resolved. Additionally, you will support IT systems, troubleshoot hardware / software, and assist in maintaining internal IT policies and practices.
Who You Are :
You are a problem solver with a passion for providing exceptional customer service and technical support. You thrive in fast-paced environments and are adept at managing multiple priorities. You bring strong communication and troubleshooting skills, along with the ability to collaborate effectively with both technical and non-technical teams.
What Youll Do :
As an Associate Technical Analyst, you will be responsible for analyzing and resolving IT issues, managing support requests, and contributing to the smooth operation of internal systems.
Time Management and Organization :
- Manage and prioritize support requests using FreshService.
- Coordinate tasks among on-site and remote personnel, ensuring SLA compliance.
- Monitor team tickets to confirm adherence to procedures.
- Contribute to IT best practices and policy projects.
Customer Service and Problem-Solving :
Technical Support Responsibilities :
This position requires occasional travel to the Dayton office and has no supervisory responsibilities.
What Youll Need :
What They Offer :
Our client is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.
