What are the responsibilities and job description for the Operations Analyst, Technical Support position at rxsense?
RxSense is a leading healthcare technology company delivering innovative solutions for pharmacy benefits and prescription savings. Our enterprise platform brings transparency, flexibility, and efficiency to pharmacy benefit management, helping clients streamline operations and enabling consumers to save on prescriptions. By integrating intelligence across the pharmacy ecosystem, RxSense makes cost-effective healthcare more accessible. Whether for PBMs, pharmacies, or individuals, our solutions help modernize operations, reduce costs, and improve outcomes.
RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers access to consistently low prices on prescription drugs. Through its partnerships with the country’s largest pharmacies and grocers, including CVS, Walgreens, Walmart, Kroger and Albertsons, SingleCare improves access and adherence to affordable medications and has helped millions of Americans save over $11 billion on their medications.
RxSense is a great place to work! Our company has earned several prestigious awards, including Fast Company’s Most Innovative Companies, Forbes’ Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc’s Best in Business and Best Workplaces.
About the Team and Role:
At RxSense, our Technical Operations team provides internal and external client, product, and technical support for our innovative SaaS platform. This high-impact team consists of two core functions:
- Product/Technical Support – Responsible for researching, triaging, and troubleshooting software and process issues. This team identifies and categorizes issues as bugs, data problems, training gaps, or enhancement requests. They also assist in data remediation efforts and determine issue impact and priority. For high-priority matters—including outages, incidents, and platform events—the team collaborates cross-functionally to ensure timely resolution.
- Data Operations – Focused on inbound and outbound file integrations, this team also supports internal tooling and proof-of-concept (POC) innovation and development.
The Operational Analyst – Technical Support will join the Product/Technical Support arm of this group, playing a critical role in supporting our platform users, identifying trends and root causes, and working across departments to improve performance and client experience.
What You’ll Do
- Manage and update support tickets in Jira throughout the issue lifecycle
- Research and troubleshoot reported issues, bugs, and platform anomalies
- Use Snowflake and Microsoft SQL Server to analyze and validate data
- Review stored procedures, database functions, and system logic
- Write and test SQL scripts to remediate data issues and support remediation workflows
- Review and test code and scripts written by peers to ensure accuracy and consistency
- Investigate logs and API endpoints to isolate and understand technical issues
- Draft clear internal communications for colleagues at all levels
- Prepare documentation and assist client-facing teams in developing external messaging
What We’re Looking For
Must-Haves:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent work experience)
- 1 years of experience in a technical support, operations, or analyst role
- Strong working knowledge of SQL, preferably MS SQL Server and Snowflake
- Excellent problem-solving skills and a detail-oriented mindset
- Strong written and verbal communication skills, with the ability to explain complex issues clearly
Nice-to-Haves:
- Experience in pharmacy claims processing or healthcare technology
- Familiarity with key pharmacy-related concepts such as eligibility management, accumulators, prior authorizations, pharmacy networks, and clinical management
- Proficiency in Python and exposure to .NET technologies
- Comfort navigating and querying application logs and API endpoints
Salary Range: 65,000 - 75,000
RxSense believes that a diverse workforce is a more talented and productive workforce. As such, we are an Equal Opportunity and Affirmative Action employer. Our recruitment process is free from discriminatory hiring practices and all qualified applicants are considered for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Neither will qualified applicants be discriminated against on the basis of disability or protected veteran status. We believe in the strength of the collaboration, creativity and sense of community a diverse workforce brings.
