What are the responsibilities and job description for the IT Help Desk Technician position at Panorama Distribution?
About Us
Panorama Distribution is a forward-thinking company dedicated to empowering small to medium-sized businesses through innovative solutions and products. Our team is passionate about addressing the unique challenges our clients face in the competitive marketplace. As we expand our capabilities, we are seeking a skilled IT Help Desk Technician to join our support team. In this role, you will be the first point of contact for our employees when they encounter technical issues, providing essential support to ensure smooth and efficient operations.
Responsibilities- Respond to technical support requests from staff, both in-person and remotely, and provide troubleshooting assistance.
- Diagnose hardware and software issues, and implement solutions to resolve them in a timely manner.
- Install, configure, and maintain computer systems, networks, and related equipment.
- Document issues and resolutions in the help desk ticketing system, ensuring a clear history of support requests.
- Assist in the onboarding of new employees by setting up their workstations and providing initial training on IT systems.
- Monitor and maintain IT inventory, including software licenses and hardware supplies.
- Collaborate with other IT team members to identify and implement process improvements and upgrades.
- Proven experience as an IT Help Desk Technician or in a similar technical support role.
- Strong knowledge of computer systems, mobile devices, and other technology-related products.
- Familiarity with operating systems, network configurations, and troubleshooting techniques.
- Excellent problem-solving skills and the ability to communicate technical information effectively to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Relevant certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar are a plus.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Stock Option Plan
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