What are the responsibilities and job description for the Patient Assistance Coordinator position at Panorama Eye Care LLC?
Description
Who We Are:
At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!
The Position:
The Patient Assistance Coordinator will support the patient through communication and cooperation with billing support staff and the retina clinic providers. The function of a Patient Assistance Coordinator should serve to help educate new retina injection patients on their financial options and assistance programs and what to expect as a retina patient long term. Patient Assistance Coordinators are billing representatives who are patient facing providing critical cross communication from the providers, billing staff and patient.
Major Responsibilities:
- Patient financial counselling. The coordinator will play a crucial role in advocating for patients and educating them on financial resources, step therapy guidelines, and long-term care costs
- Knowledge and review of patient insurance eligibility for care plans
- Maintaining current knowledge on patient assistance programs and eligibility requirements as they evolve periodically
- Own direct communication with providers and clinical leadership to minimize injection care disruption for each patient
- Step therapy guidance to clinic and patient
- Same day high-cost injection approvals (prior authorization management)
- PxTech Tablet co-pay assistance management
- Collection and payment plan options
Requirements
Performance/Skills Requirements:
- Knowledge of basic computer skills and application software.
- High attention to detail
- Strong communication skills
- Demonstrates knowledge, use and documentation skills of both EPM and EHR. Knowledge and understanding of NextGen would be a plus.
- Ability to remain calm in stressful situations and/or when working with a difficult patient or co-worker.
- Demonstrated ability to multitask.
- Demonstrated ability to apply critical-thinking skills.
- Demonstrated ability to problem solve.
- Above average time management skills.
- Exceptional attendance and punctuality.
- Prior experience with 340B drug pricing programs, manufacturer-sponsored assistance, or co-pay assistance programs would be valuable.
- Gives and welcomes feedback.
- Effective in establishing and maintaining working relations with patients, staff members, and physicians.
- Exceptional customer service skills including the ability to alleviate anxiety in a patient.
- Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).
Education/Certifications/Experience:
- High school diploma or GED.
- 3 years of experience in a medical office setting.
- Previous billing experience in a healthcare setting preferred.
- Word processing/computer scheduling experience.
- Knowledge of typical office work environment.
Physical Demands:
- Ability to sit for long periods of time with frequent stooping and stretching.
- Ability to lift up to 25 pounds.
- Requires the ability to distinguish letters or symbols.
- Requires eye-hand coordination and manual dexterity.
- Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort.
- Ability to perform extended use of phones and computer keyboarding without pain or discomfort.
Additional Job Details
- This is a Full-Time position located at the Eye Center of Northern Colorado - Precision (3151 Precision Dr, Fort Collins, CO).
- Compensation for this role will be $21 - $24 an hour based on related experience/certification.
Our Growth Opportunities
At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.
Our Employee Perks
- PTO Accruals Start at 3 Weeks
- Comprehensive Medical and Dental Insurance
- Company Paid Optical Allowance
- Company Paid Routine Eye Care
- Short-Term and Long-Term Disability Insurances
- Educational Allowance
- Generous Paid Holiday Program
- 401K With Company Match
Join Our Team!
Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Click "apply" now and let your passion for excellence and patient well-being shine!
EEOC:
Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Salary : $21 - $24
