What are the responsibilities and job description for the Patient Appointment Scheduler position at Panorama Orthopedics & Spine Center?
Description
Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability.
Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Do More and Feel Better.
Participates in delivery of orthopedic care by coordinating clinical appointments with providers for patients, referring physicians and facilities.
Essential Functions
• Provide excellent customer service through all interactions such as scheduling contact for clinic appointments.
• Respond effectively and promptly to all patient, provider and team member requests.
• Provides accurate and courteous information regarding our clinic and physicians to all callers.
• Obtain accurate demographic and insurance information necessary to schedule appointments.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Knowledge of physician preferences and schedules.
• Completes computerized patient scheduling collection of comprehensive demographic and insurance information required to facilitate timely and accurate bill of services, obtainment of precertification authorization and benefit information necessary for payment.
• Responsible for effectively screening /identifying customer requirements and taking appropriate action based on information.
• Ability to transition from inbound and outbound call services depending on volume and assignment.
• Complete other duties as assigned or identified based on patient needs.
• Ability to adhere to quality and productivity standards.
Requirements
Knowledge/Skills Abilities Required
• High School Diploma or GED
• Knowledge of EHR system.
• 1-3 years customer service or healthcare experience.
• Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
• Familiar with a variety of healthcare concepts, practices, and procedures.
• Type at least 50 WPM.
• Possess knowledge of PC applications (Outlook, Windows, VDI), healthcare applications and phone systems.
• Excellent interpersonal communication skills.
• Some medical terminology knowledge helpful.
• Attention to detail a requirement.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to work well with others in a team driven environment
Pay Information: $18 to $21/hour
Salary : $18 - $21
