What are the responsibilities and job description for the Rental Operations Supervisor position at Panorama?
We Put the World on Vacation
Travel Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Travel Leisure Co. is seeking a Rental Operations Supervisor in Orlando, Florida. Responsible for supervising, and conducting activities related to Owner Rental Program. Support Operations and System Enhancements to assist the revenue generating capabilities of Global Rental Operations. Develop productive relationships with business partners in the field and in other departments.
How You'll Shine:
Actively involved in the review and selection of external vendors
Develops Benefit Management Plan (BMP) for capital and expense projects in coordination with project sponsor
Works with vendor for Statement of Work (SOW) costs, coordinating document reviews through legal, finance and other groups as needed.
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Identifies resources and assigns individual responsibilities for project support
Provides Communication and involves all appropriate partners
Manages project teams, day-to-day operational aspects of projects and their scope
Has in-depth understanding of project scope and provides plans and actions to meet expectation
Reviews deliverables prepared by team members, prior to implementing
Effectively applies project methodology and enforces project standards
Prepares for engagement reviews and quality assurance procedures
Minimizes exposure and risk on projects
Ensures all project team members are on schedule and ensures appropriate and timely information to all relevant parties regarding project status
Develops and maintains effective working relationships with key internal business partners, including all levels of company management, as well as personnel from multiple cross-functional departments.
Ensures project documents are complete, current, and stored appropriately.
Follows up with any outstanding items and sets up follow up with partners to assure all expectations are met.
Helps facilitate product change management strategies; adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles which warrant attention and resolution.
Focus on process improvement opportunities using Lean Six Sigma methodologies
Manages organizational structure for Global Rental Operations and business partners
Manages overall process management within Global Rental Operations to assure consistency and accuracy
What You'll Bring:
Bachelor’s Degree preferred.
Use of multiple systems paired with proficient experience with MS
Accept frequent changes to daily operations and can monitor the work environment while simultaneously performing job functions
Able to prioritize changing business needs and multitask.
Must have excellent interpersonal, problem resolution skills and customer service skills. Not easily flustered, remains calm under pressure
Proficient in Microsoft Office, Intermediate level in Excel.
Knowledge of RCC, IRIS, iHotelier, Opera, Focus, TMP, RezAgent, VAX, Payment Gateway, Cyber-Source, Tandem, Travelport, Worldspan, Jira and ION preferred.
4 years of experience in vacation ownership, hospitality or related industry
3 years customer service in related field dealing with end use consumers
3 years of project management with system and process related projects
Unless there is a legal requirement, experience will be accepted for the education requirement.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
