Specialty Manufacturer Liaison

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. 

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.   

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work; 

Thrive in the excitement of the ever-challenging environment of modern medicine; and 

Are committed to achieving superior health outcomes for people living with rare and devastating diseases. 

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.  

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA

Classification:  Exempt 

Job Type:   Full-time – Hybrid, in office as needed.

Reports to: Program Management

Purpose:

The Specialty Manufacturer Liaison serves as a client facing role responsible for various functions, including accurate and timely response to manufacturer inquiries. This role acts as the primary point of contact for professional, concise internal and external communication regarding referral status updates, next steps in prescription processing, communication, and investigation of reimbursement issues, etc. 

Job Responsibilities:

• Serves as primary point of contact for client inquiries and escalations. Coordinates services with specialty pharmacy operations and Program Manager.
• Maintains frequent phone contact with pharmacy staff and external clients.
• Provides exceptional, white glove, customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates appropriately.
• Provides support to ensure efficient referral processing.
• Resolves complex issues with creativity and innovation independently and effectively.
• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent.
• Previous 2 years of experience in a physician’s office, healthcare setting, and/or insurance background preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to build productive internal/external working relationships.
• Strong interpersonal skills.
• Strong analytical skills.
• Strong organizational skills; attention to detail.
• Strong Understanding of prescription workflow.
• Strong knowledge of pharmacy/medical insurance processing.
• Ability to proficiently use Microsoft Excel, Outlook and Word.
• Ability and initiative to work independently or as a team member.
• Ability to problem solve.
• Strong time management skills.
• Customer satisfaction focus.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and see a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position.  PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!   Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.  Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.