Service and Product Support Coordinator

• Position Summary
• Provide customer service and administrative support for the Service and Product Support Departments.
• Create quotes daily after reviewing all PM Inspections completed by the PM Department. The quotes will be based on recommendations from technician notes on the inspections.
• Monitor and review all work orders daily and obtain necessary purchase order information.
• Assist the Service and Product Support Managers and/or Service Advisor/Dispatcher in daily service activities.
• Work closely with the Service and Product Support Managers and Technician Communicators (TC) to ensure accurate Technical Report Guidelines (TRGs) and quoting.
• Compile and produce periodic operational reports for supervision and management review.
• Assist Product Support by ensuring PM maintenance quotes are completed and submitted within 24 hours of inspection.
• Create and organize service folders, including estimates, lead recorder entries, and methods of payment for service work.
• Process and collect credit card payments for service transactions.
• Add leads into the lead recorder system and maintain accurate records for service and product support opportunities.
• Update the service scheduler to ensure accurate and efficient planning for service jobs.
• Assist with the processing of invoices from outside vendors for service-related transactions to ensure timely payment and proper documentation.
• Support the management and updates of the service letter spreadsheet, ensuring it reflects current service and product support activities.
• Advise service and product support management on issues that may hinder the smooth operation of these departments.
• Note: Major quotes for service and product support will continue to be handled by the Technician Communicators (TC) team.
• Backup Functions
• Other duties may be assigned, such as:
• Supporting service- and product support-related administrative functions during team absences.
• Producing reports and assisting with the creation of periodic work schedules for service and product support activities.

Specific Skills:

• Skill in the use of personal computers and related software applications.
• Knowledge of planning and scheduling techniques.
• Skill to place orders and process back orders
• Skill in organizing resources and establishing priorities.
• Ability to communicate effectively, both orally and in writing.
• Ability to work effectively and efficiently in the resolution of difficult and/or stressful scheduling issues.
• Ability to prepare routine administrative reports and paperwork.
• Ability to maintain quality and safety standards.