What are the responsibilities and job description for the Desktop Support position at Panzer Solutions LLC?
The key skillsets to focus on:
• IT certifications or equivalent work experience preferred
• 3 years’ experience supporting desktop and application technologies required such as desktops/laptops, printers, and handheld scanners along with a strong working knowledge of the Windows OS and desktop productivity tools such as MS Office.
• 2 years’ experience supporting the following applications and technologies preferred:
o Virtualization Technologies
o Active Directory
o Networking Protocols (e.g., TCP/IP, DNS, DHCP)
o VPN Applications
o Microsoft Products and Applications (e.g., Windows OS, Office Suite, Teams)
o Web Browser Support (e.g., Chrome, Edge)
o IT Service Management Systems (e.g., ServiceNow)
o Operating Systems (Windows, MacOS, Linux)
o Mobile Device Management (MDM) solutions
o File Sharing Platforms (e.g., OneDrive, SharePoint)
o Remote Desktop Protocols and Tools
o Email Systems and Protocols (e.g., Microsoft Exchange, Outlook, IMAP/SMTP)
o Endpoint Security Solutions
o Printer and Peripheral Support
o Collaboration Tools
