EUC Hands and Feet Support

Role: EUC Hands and Feet Support -

Location: Burlington VT – Onsite - Locals required

Job Description: EUC Hands and Feet Support

We are seeking resources for EUC Hands and Feet Support. Join a culture of continuous learning, where teamwork and collaboration thrive, excellence is celebrated, and diversity is valued and respected.

Required Qualifications:

· Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty instead of every year of education.

· Min 2-3 years of experience in EUC Hands and Feet Support.

· US citizens and Green Card holders authorized to work in the U.S. are encouraged to apply, we are unable to sponsor at this time.

Required Skill:

EUC H&F Concierge Engineer:

· 2 years of experience in EUC H&F Support. (End User Compute – Deskside Support)

· Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications

· Good customer handling skills and prior experience in Concierge (VIP Users) support

· Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)

· Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.

· SCCM client end installation & troubleshooting knowledge

· Basic knowledge of Networking and Active Directory

· Must have the right attitude and customer-centric approach

· Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)

Job Description: Data Center Operations Technician:

• The role will be involved in support of a highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.

• Hardware Troubleshooting, upgrades, or replacements.

• Hardware Replacement in coordination with product vendors wherever necessary.

• Backup & Archive Tape Movement.

• Handling of Switches and Routers

• Handling of any standalone devices that are available in the Data Center.

• Ethernet/Fiber Cable Swapping or checking the Cable connectivity

• Configuring Network Card, KVM, or DRAC / RIB /ILO

• Insert CD ROM on Physical Server/Devices

• Checking power status at site/device

• Looking at the LEDs to identify any alarms

• Hard reboot for the devices

• Racking / de-racking equipment or Decommissioning of any hardware

• Overall Knowledge on all the Data Centre infrastructure (servers, switches, routers, VMs, etc.)

• Provide support for Asset Manager by doing Physical Asset Verifications periodically.

• Manage the utilization of Data Center facilities, including space, power, and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices

• Experience of working within a Service environment and technical teams of IT experts

• Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive

• Manage the utilization of environmental equipment (including Data Center UPS, power systems, and backup generators), perform all systems preventive maintenance

• Responsible for the physical security of all Data Center facility and equipment

• Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.

• Experience of working within a Service environment and technical teams of IT experts

• Experience of being able to highlight issues and solutions

• Should be a dedicated named resource, since this is a DC environment, and access will be restricted to named resources

• Should be involved in the future transformation work that is planned.

• Ability to interact with customers so as to ensure that the service is flexible, efficient, and responsive

• Follow the customer policies and holidays and have direct reporting to Program Manager

• Work hours would be 9 X 5 with on-call availability

• 24x7 On-Call rotation