What are the responsibilities and job description for the Restaurant Manager Leader position at Papa John's International , Inc.?
Company Overview
Papa John's International, Inc. is a leading American pizza restaurant franchise with headquarters in Jeffersontown, Kentucky. As a team member, you will be part of a dynamic organization that values quality products and customer service.
Job Summary
We are seeking an experienced General Manager/ Manager In Training to manage and assume responsibility for all functions of a Papa John's restaurant. This includes ensuring high-quality products and customer service are delivered to ensure restaurant profitability. The successful candidate will be a self-sufficient leader who can make quality decisions and instill pride and accountability in team members.
Main Responsibilities
- Manage operations including the execution of all company policies, procedures, programs, and systems.
- Ensure compliance with all federal, state, and local laws and ethical business practices.
- Provide quality products to customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order.
- Solicit customer feedback, share feedback with the team, and use it to improve restaurant operations and build brand loyalty.
- Communicate, train, and promote quality standards to team members using available tools like the Operations Manual and Team Member Handbook.
- Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient, and train them to exceed customer expectations.
- Ensure compliance with uniform and appearance standards, establish and communicate performance expectations, and conduct timely and effective performance reviews.
- Document performance issues and take appropriate disciplinary action, up to and including termination.
Requirements
- 2 years' successful restaurant management or supervision experience with salary progression.
- Ability to work long hours, scheduled or unscheduled, including nights, weekends, and emergencies.
- Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery.
- Ability to manage with no supervision.
- Bilingual in certain markets.
- Work with phones, computers, fax machines, and copiers.
About Us
Papa John's is committed to providing a positive and inclusive workplace culture that values diversity and promotes opportunities for growth and development.
Papa John's International, Inc. is a leading American pizza restaurant franchise with headquarters in Jeffersontown, Kentucky. As a team member, you will be part of a dynamic organization that values quality products and customer service.
Job Summary
We are seeking an experienced General Manager/ Manager In Training to manage and assume responsibility for all functions of a Papa John's restaurant. This includes ensuring high-quality products and customer service are delivered to ensure restaurant profitability. The successful candidate will be a self-sufficient leader who can make quality decisions and instill pride and accountability in team members.
Main Responsibilities
- Manage operations including the execution of all company policies, procedures, programs, and systems.
- Ensure compliance with all federal, state, and local laws and ethical business practices.
- Provide quality products to customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order.
- Solicit customer feedback, share feedback with the team, and use it to improve restaurant operations and build brand loyalty.
- Communicate, train, and promote quality standards to team members using available tools like the Operations Manual and Team Member Handbook.
- Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient, and train them to exceed customer expectations.
- Ensure compliance with uniform and appearance standards, establish and communicate performance expectations, and conduct timely and effective performance reviews.
- Document performance issues and take appropriate disciplinary action, up to and including termination.
Requirements
- 2 years' successful restaurant management or supervision experience with salary progression.
- Ability to work long hours, scheduled or unscheduled, including nights, weekends, and emergencies.
- Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery.
- Ability to manage with no supervision.
- Bilingual in certain markets.
- Work with phones, computers, fax machines, and copiers.
About Us
Papa John's is committed to providing a positive and inclusive workplace culture that values diversity and promotes opportunities for growth and development.
