What are the responsibilities and job description for the Customer Service Representative position at Papa John's?
About Us
Papa John's is a leading pizza chain that values excellent customer service and teamwork.
Job Description
As a Crew Member, you will be responsible for preparing ingredients, taking orders, and providing exceptional customer experience. You will work closely with your team to maintain a clean and welcoming environment, ensuring high-quality food and beverages are delivered to our customers promptly.
Your Responsibilities
• Prepare ingredients and cook menu items according to company standards
• Take orders accurately and efficiently using the POS system
• Provide outstanding customer service by responding to customer inquiries, resolving issues, and maintaining a positive attitude
• Maintain a clean and organized workspace, adhering to health and safety regulations
• Work collaboratively with colleagues to achieve sales goals and improve customer satisfaction
• Stay up-to-date with menu offerings, promotions, and company initiatives
Requirements
• High school diploma or equivalent required
• Previous experience in customer-facing roles or food service industry an asset
• Excellent communication and teamwork skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Basic math skills and accuracy when handling cash transactions
What We Offer
• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training program
• Discounts on meals and merchandise
• A fun and dynamic work environment with a focus on teamwork and customer satisfaction
