Regional Service Administrator

PAPE’ KENWORTH – COBURG, OR

REGIONAL SERVICE ADMINISTRATOR:

Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of people to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape’ Kenworth, the premier capital equipment dealer in the West, is seeking new team members!

WHAT YOU’LL DO:

In this role, you will process warranty claims to recover all possible reimbursement for warranty repairs working directly with Kenworth, PACCAR and other associated vendors. Essential duties and responsibilities include but are not limited to:

• Warranty job prep & review
• Review SRTs & add additions on jobs
• Monitor Paccar Warranty Statements for chargebacks/denials
• Analyze chargebacks/denials/short pays.
• Process mid & end of month Warranty Reports
• Manage warranty core credits
• File Cummins claims
• Oversee Warranty Parts process
• Provide info/feedback to shop foreman, technicians, and service writers to improve/update warranty related processes
• Provide warranty related consulting, mystery solving, & second opinions

WHAT YOU NEED:

• Familiarity with Outlook, Word, Excel, and the ability to learn new programs.
• Excellent customer relations and communication skills.
• Mechanical knowledge.
• Warranty experience
• Ability to perform at a high level in a fast-paced, team-oriented environment and adapt to change.
• This is an in-office position located in Coburg, OR.

Compensation: $25-35/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)