What are the responsibilities and job description for the Zone Manager position at Paradies Lagardère?
Position Description
- Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures.
- Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
- Facilitate opening and closing of stores.
- Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions.
- Ensure store merchandising standards are consistently executed per the company guidelines.
- Coordinate, monitor and align team resources to maximize sales and service potential.
- Resolve basic IT /register issues and escalate as necessary.
- Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately.
- Prepare for and participate in inventories; verify high risk counts.
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events.
- Communicate daily with the team; look for additional ways to drive business through product, processes, or people.
- Serve as the Manager on Duty providing leadership during assigned shifts.
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community.
- Monitor and address performance issues in a timely manner through a partnership with AGM or GM
- Contribute feedback on Associate reviews and provide input on Associate counseling.
- Other duties as assigned.
