Hostess/Host - Gordon Biersch, Detroit Metro Airport Location

Duties and Responsibilities:

• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Greets every guest with a friendly smile and positive attitude.
• Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following the company's customer service standards.
• Responds appropriately to guest concerns.
• Bussing tables, taking carryout orders, and restocking the display case.
• Maintain and use seating chart for rotation of stations 
• Records guests' seating times in a consistent manner providing the highest quality of service.
• Seat guests and presents the menu 
• Communicates with the wait staff and other restaurant personnel to ensure a guests' positive experience.
• Performs the tasks of the cashier and/or bus person as required including cashing out guests.
• Answer phones and guest’s questions.
• Maintain a clean organized work environment that is free of safety hazards; May include sweeping and mopping.
• Accountable for compliance with all local, state, federal laws and regulations including those relating to food safety.
• Other duties as assigned.

Position Qualifications:

• High School diploma or GED
• Ability to organize and manage multiple priorities
• Ability to communicate clearly and concisely in English with Team Members, Managers, and Guests.
• Possess basic math skills and have the ability to handle money and a point of sale system
• Ability to work independently as well as with other team members
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with guest
• Ability to work various shifts in a 7/365 team-oriented environment
• Excellent customer service skills and an ability to communicate effectively
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Ability to lift a minimum of 25 lbs, perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.