Customer Support Specialist

Job Description

Job Title: Customer Support Specialist

Location: Price, UT

Join the Paradigm Direct Team and Make a Difference!

Are you ready to elevate your career? At Paradigm Direct, we’re expanding and looking for passionate, driven individuals to join us as Customer Support Specialist—internally known as Student Counselors—at our Price, UT office. If you thrive on helping others, excel in dynamic work environments, and are excited to be part of a growing company, we want to meet you!

Why Join Paradigm Direct?

• Dynamic Growth: Be part of a rapidly expanding company where your contributions truly make a difference.
• Impactful Work: Help clients achieve their financial goals and improve their lives through exceptional service and support.
• Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual success.
  
  

Key Responsibilities

As a Student Counselor, you’ll play a pivotal role in delivering exceptional client experiences. Your responsibilities will include:

• Client Engagement: Connecting with clients over the phone and via email to provide outstanding customer service.
• Technical Support: Assisting clients with website access and troubleshooting to ensure a seamless experience.
• Proactive Outreach: Reaching out to clients to check on their progress and ensure their satisfaction.
• Product Expertise: Explaining our products and services to help clients maximize their benefits.
• Feedback Collection: Gathering valuable client feedback to support continuous improvement.
• Issue Resolution: Resolving client issues quickly and efficiently to maintain high satisfaction levels.
• Versatile Duties: Supporting additional tasks as needed to help achieve team and company goals.
  
  

What We’re Looking For

We’re seeking individuals who are:

• Detail-Oriented: Ensuring accuracy and precision in all tasks.
• People-Centered: Building strong relationships through excellent interpersonal skills.
• Skilled Communicators: Excelling in both verbal and written communication.
• Team Players: Thriving in both independent and team settings.
• Multitasking Pros: Managing multiple tasks effectively in a fast-paced environment.
• Performance-Driven: Meeting and exceeding organizational standards.
• Tech-Savvy: Proficient with computers, phones, and Microsoft Office products.
  
  

Education:

• High school diploma required; college education is a plus.
  
  

Experience:

• At least 1 year of customer service experience is preferred.
  
  

Work Schedule

• Hours: 8:00 AM - 5:00 PM, Monday through Friday.
  
  

What We Offer

• Competitive Pay: $16.00 - $18.00 per hour, with potential for growth.
• Comprehensive Benefits:
• 401(k) with matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Flexible schedules
• Professional Development: Opportunities for advancement within the company.
• Supportive Environment: A team that values your contributions and supports your success.

Additional Requirements

• Location: Must be able to reliably commute or plan to relocate to Price, UT 84501 before starting work (required).
• On-Site Role: This position is in-person and does not currently offer remote or work-from-home options.
  
  

How to Apply

Ready to embark on an exciting career journey with Paradigm Direct? Apply today and join a team that’s truly making a difference!

Job Type: Full-time

Expected Hours: No less than 40 hours per week

Shift:

• 8-hour day shifts
• Monday through Friday