Program Change Management

We have an opening for an experienced and effective Change Manager to join a project team delivering a large, complex and multi-year transformational change. This project will primarily focus on implementing a new Time & Attendance system project. The role would be initially focused on a US implementation however will then also be required to support other country roll outs.

Core Experience:

• Significant experience delivering complex change initiatives globally.

• Not only delivers strategic change management approaches, but also is pragmatic in their approach and delivers operationally for the project too.

• Has experience in leading change management for new system implementations in a matrix organization. Ideal if they have led a Time & Attendance System implementation before.

Core Deliverables:

• Lead on developing the Change Plan

• Overall change management plan and approach

• Impact analysis

• Stakeholder assessment and plan

• Resistance plan

• Training

• Training Approach & Delivery (creating all collateral needed for implementing training and engagement plans)

• Supporting on communications planning

• Adoption

• Success metrics

• Coaching

• Guiding project teams on change management when needed on ad hoc projects

Responsibilities:

1. Program Change Management

• Develop overall change management plan and approach.

• Lead & execute on all change management efforts for the project & support transition to BAU at the conclusion of project.

• Develop impact analysis for project changes in process, system, roles, behaviors, skills: Utilize content to inform detailed communication and engagement plans.

• Define and assess key stakeholders, and create and execute stakeholder plan to actively engage key supporters and resisters.

• Support planning and execution of adoption and sustainability plan to include measures of success.

• Consolidate change risks across all workstreams and escalate to Program Sponsor and/or Program Manager as appropriate.

• Consult and coach project teams in change management, sharing best practices and methodology used.

• Identify and manage anticipated and persistent resistance. Putting a plan in place to mitigate this.

• Document and communicate overall program change management status and risks on agreed upon cadence.

• Coaching project teams on change management and supporting on guidance for ad hoc projects as needed.

2. Program Communications

• Partner with the communication lead to support planning and execution of communication plans

• Provide guidance to project Communications on best implementation/ engagement approach. Supporting on the creation of collateral to be used with employees.

3. Training

• Develop training approach & documents where needed.

• Support training efforts through providing input, document requirements and support/feed into delivery of training.

• • Evaluate user readiness for project implementation.