What are the responsibilities and job description for the Designated Phone Coordinator position at Paradigm Oral Surgery?
About Us
We are a premier oral surgery practice dedicated to delivering exceptional care and outstanding service to our patients and referring doctors.
Job Summary
We seek a compassionate, hardworking, and team-oriented individual to support our practice's growth and continued commitment to serving the community with their oral surgery needs.
Key Responsibilities
- Phone Management:
- Answer incoming calls promptly and professionally.
- Screen and route calls to the appropriate staff members or departments.
- Provide general information regarding our services, procedures, and office hours.
- Handle inquiries about treatment options, post-op care, and insurance verification.
- Appointment Scheduling:
- Schedule, reschedule, or cancel patient appointments as requested.
- Confirm upcoming appointments with patients to reduce no-shows.
- Maintain a detailed and organized schedule for the oral surgery team.
- Assist with managing emergency appointment requests.
- Insurance Verification & Coordination:
- Assist patients in understanding their benefits and out-of-pocket expenses.
- Address billing inquiries as necessary or forward them to the billing department.
- Problem Resolution:
- Address and resolve patient concerns in a timely and empathetic manner.
- Escalate issues to the office manager or oral surgeon when necessary.
- Ensure patients are satisfied with the level of service provided.
Requirements
- High school diploma or equivalent required.
- One year of customer service experience required.
Essential Skills
- Understanding of dental terminology.
- Friendly, inviting, and professional personality and presence.
- Basic office skills such as typing and filing.
- Good organizational skills.
- Attention to detail.
Benefits
We offer a comprehensive benefits package including Medical, Dental, and Vision Coverage, Employee Assistance Program (EAP), Uniforms/Scrubs provided, Competitive pay, Bonus potential, annual merit reviews, 401(k) Plan with Company Match, Health Savings Account (HSA) with HDHP health plans, Basic and Supplemental Life Insurance, Spouse and Child Life Insurance, Paid Vacation (starting at 2 weeks) and 6 Annual Paid Holidays, Long and Short Term Disability Plans.
