What are the responsibilities and job description for the Designated Phone and Scheduling Specialist position at Paradigm Oral Surgery?
We are an elite oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring doctors. Our goal is to provide a welcoming environment where patients feel valued and respected. As a Designated Phone Coordinator, you will play a vital role in achieving this mission.
Key Responsibilities
- Answering Calls:
- Respond to incoming calls promptly and professionally.
- Screen and route calls to the relevant staff members or departments.
- Scheduling Appointments:
- Coordinate scheduling appointments, including rescheduling or cancelling as necessary.
- Verify patient details before each appointment to ensure accurate scheduling.
- Insurance Verification:
- Verify patient insurance coverage and communicate this information to patients.
- Determine patient out-of-pocket expenses for treatment and procedures.
- Providing Excellent Customer Service:
- Deliver exceptional customer service to patients, addressing their concerns and resolving any issues.
- Foster positive relationships between patients and our practice.
