What are the responsibilities and job description for the Scheduling and Coordination Specialist position at Center for Oral and Maxillofacial Surgery?
The Center for Oral and Maxillofacial Surgery is an elite oral surgery practice dedicated to exceptional care for our patients and first-class service to our referring doctors. As a fun, hardworking, compassionate, team player, you will play a critical role in helping us grow the practice and continue to serve our community with all their oral surgery needs.
The Scheduling Coordinator is responsible for greeting patients, answering phones, scheduling appointments, collecting patient financial responsibility, and preparing patient charts. This role requires a strong understanding of dental terminology, excellent organizational skills, and a friendly, inviting personality.
Job Description
- Provide concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Schedule appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment rooms.
- Prepare daily schedules for each provider and maintain reception areas in a neat and orderly condition.
- Maintain professional relationships with referring offices and ensure confidentiality of all information in accordance with HIPAA.
Candidate Qualifications
We require a high school diploma or equivalent and one year of customer service experience. The ideal candidate will possess excellent communication skills, basic office skills, and a good understanding of dental terminology.
