What are the responsibilities and job description for the Customer Service Representative position at Paradise Architectural PANELS & STEEL?
Permanent Position : Customer Service Representative
Company Overview :
Paradise Architectural PANELS & STEEL is a leading manufacturer and distributor of highquality architectural panels and steel products. With over 20 years of experience in the industry we are dedicated to providing exceptional products and services to our clients. Our company values innovation quality and customer satisfaction.
Job Summary :
We are seeking a highly motivated and customeroriented individual to join our team as a Customer Service Representative. In this role you will be responsible for providing excellent customer service and support to our clients. You will serve as the primary point of contact for all customer inquiries and concerns and will work closely with our sales and production teams to ensure timely and accurate delivery of orders.
Responsibilities :
Serve as the main point of contact for all customer inquiries concerns and requests
Respond to customer inquiries via phone email text and inperson in a timely and professional manner
Process and track customer orders ensuring timely delivery and accuracy
Collaborate with the sales and production teams to ensure smooth order processing and delivery
Maintain customer records and update information as needed
Resolve customer complaints and issues in a timely and satisfactory manner
Continuously strive to provide exceptional customer service and maintain positive relationships with clients
Keep uptodate with product knowledge and company policies to effectively assist customers
Identify opportunities for process improvement and provide feedback to management
Assist with other administrative tasks as needed
Requirements :
High school diploma or equivalent; postsecondary education in business or a related field is an asset
2 years of experience in customer service or a similar role
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking abilities
Proficient in Microsoft Office and customer service software
Ability to work in a fastpaced and dynamic environment
Strong attention to detail and organizational skills
Ability to multitask and prioritize tasks effectively .
Positive attitude and a strong commitment to providing exceptional customer service
Knowledge of architectural panels and steel products is an asset but not required
We offer a competitive salary and benefits package as well as opportunities for growth and development within our company. If you are a team player with a passion for customer service and you reside within the US we would love to hear from you! Apply now to join our dynamic and growing team at Paradise Architectural PANELS & STEEL.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1