Technical Assistant

Technical Assistant – PGInnovations

PGInnovations is a leading provider of technology solutions for homes and businesses, specializing in computer and network support, audio/video systems, home automation, and integration. With over 12 years of experience delivering exceptional customer service, PGInnovations is expanding its offerings and seeking a dedicated Technical Assistant to join our team.

Position Overview:

The ideal candidate will possess or be actively pursuing a degree or certifications in Computer Science, Networking, or a related field (e.g., CompTIA). A strong interest in learning about home automation, network configurations, lighting control, and audio/video technologies is essential.

Initially, the successful candidate will work as part of a team and undergo training, but the role will evolve to require the ability to work independently. The role demands exceptional customer service skills and a customer-focused mindset, along with excellent verbal and written communication abilities. The ideal candidate will be passionate about learning new technologies and working in a dynamic environment.

This position involves providing both remote technical support and on-site field support for a diverse range of clients.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues for both business and residential clients.
• Terminate network cables (Cat5/Cat6) and potentially fiber cables.
• Assist in network system administration for both business and residential clients.
• Collaborate with vendors to resolve system issues.
• Maintain clear and detailed logs and documentation of activities.
• Support audio/video and home theater installations.
• Install and support camera systems.
• Perform physical tasks, including but not limited to standing, sitting, walking, climbing, working in confined spaces (e.g., attics), using ladders, and lifting heavy equipment.
• Work regular business hours (Monday to Friday, 8:00 AM – 5:00 PM) with occasional Saturday shifts (no more than once per month).

Qualifications and Skills:

• A degree in Computer Science or equivalent certifications (e.g., CompTIA) preferred.
• Knowledge of LAN/WAN network environments.
• Strong problem-solving abilities and troubleshooting skills.
• Ability to work both independently and as part of a team.
• Quick learner, able to take on new responsibilities and challenges.
• Valid Florida driver’s license with a clean driving record.
• Clean criminal background.
• Proficiency in both written and spoken English.

Benefits and Perks:

• Competitive compensation.
• Health and wellness benefits available after 90 days of employment.
• Paid time off available after 90 days of employment.

If you are eager to learn cutting-edge technologies, thrive in a collaborative and dynamic environment, and are committed to providing excellent customer service, we encourage you to apply.

Job Types: Full-time, Part-time

Pay: $18.99 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health savings account

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $19 - $22