Case Manager at Parc Center for Disabilities!

Position Summary

The Case Manager is responsible for developing, writing and implementing the Individual Service Plans, providing written periodic updates, and meeting waiver requirements for all assigned work. Work includes identifying achievable goals and objectives for assigned program participants; as well as, developing programs within electronic records system (Therap). The Case Manager will monitor and observe the implementation of programs for assigned caseload and work with other supervisors to improve quality. The Case Manager will identify individuals wishing to work and coordinate vocational opportunities with the Community Supports Supervisor for participants in their care.

Who We Are

At Parc Center for Disabilities, we are dedicated to providing opportunities for children and adults with developmental disabilities to exercise their independence and live life to the fullest. Our vision is a community where all individuals are treated with dignity and respect—and you can be a part of making that happen!

Why Join Parc?

• A Career with Purpose: Be a part of a team that makes a real impact in people’s lives.
• A Supportive & Inclusive Culture: We believe in teamwork, compassion, and respect—both for those we serve and our employees.
• Professional Growth: Work for an organization that values your dedication and expertise while providing ongoing training and certifications.

What You'll Do

• Provide leadership and direction for the direct service providers and ensure the overall health and safety for all individuals in program.
• Monitor performance of all team members and provide feedback as needed.
• Attend scheduled team meetings and actively participate in program planning.
• Take rotating on-call responsibility to manage call offs and scheduling needs (expected to be on-call every 5th week).
• Other duties as assigned.
• Create structured implementation plans and programs related to individual goals for skill acquisition; assist direct support providers in implementation of those daily activities.
• Responsible for documenting and maintaining comprehensive case management records including the accurate and timely submission of reports such as: daily activity, progress, incident, attendance, and statistical reports as required.
• Meet with program participant, their family members and significant others including representatives of community service boards and agencies, as needed to discuss the program participant's satisfaction, progress, choices, preferences, health and safety needs, etc.
• Ensure that the coordination of vocational and non-vocational needs of the participants are being met.
• Coordinate with a wide range of resources, both internally and externally, to provide meaningful services and activities for assigned program participants.
• Provide daily assistance to participants in areas such as physical care, behavioral support, toileting, meal preparation, feeding, mobility and other daily activities.
• Provide crisis management and intervention as needed.
• Attend meetings and trainings outside of the program as necessary.
• The ability to physically keep up with running program participants and or to lift or assist with lifting a program participant is essential.
• Clearly communicate Parc Center for Disabilities’ mission to the outside community.
• Act as a positive role model and clearly communicate with other team members as well as motivate and recognize accomplishments.

What We're Looking For

• A heart for people first and foremost.
• Have a collaborative, agile approach, with a growth mindset. The ability to quickly pivot is important.
• Have a learning attitude and natural curiosity for how things work, with a desire to improve processes and procedures without judgement for how things were done in the past.
• Strong background in the adults with disabilities realm, with an affinity for creativity, structure, and implementation.
• Knowledge of Medicaid laws and ensures compliance with all such regulations.
• Knowledge of conflict resolution and behavior management techniques.
• Knowledge of the legal rights of program participants.
• Ability to solve practical problems and deal with a variety of unpredictable situations where only limited standardization exists.
• Ability to interpret instructions furnished in oral, written, diagram or schedule form.
• Able to use independent judgment to plan, prioritize and organize a diversified workload in a fast-paced environment with real-world problem-solving skills.
• The ability to work with confidential materials and participants’ personal information.
• Strong organizational skills as well as excellent communication and presentation abilities.
• Strong analytical, written, and verbal communication, employee interaction, decision-making, case management, and organization.

Education, Training and Experience Requirements

• High school diploma or equivalent required, bachelor’s degree preferred.
• Demonstrated experience in case management / vocational services.
• 3 years’ experience working with intellectually and developmentally disabled adults in a similar organization.
• Prior case management experienced desired but not required
• Valid Florida Drivers’ License with acceptable driving record.
• Able to safely lift up to 50 pounds.
• Able to stand for extended periods of time.
• Be physically, visually, and auditorily aware of the cognitive, social, and physical needs of our participants.
• Communicate effectively in English both verbally and in writing.