Perform Hardware upgrades, maintenance and repairs.
Resolve end-user incidents & service requests via the Service Desk process.
End to end ownership of IT asset inventory management.
Relationships
Reports to Manager / Sr. Manager / Associate Director IT Operations
Directly Supervises N / A
Provides Work Direction to N / A
Works Closely with All IT Support Teams
External Relationships N / A
Key Accountabilities
Provide standard incident resolution via IT Service Desk processes.
Perform basic workstation, printer and peripheral setup and troubleshooting.
Configure and deliver new workstation hardware based on approved IT standards.
Assist with system upgrades, moves, adds and changes.
Update CMDB as required.
Assist other IT groups with operational support duties.
Conduct user satisfaction call-backs as required.
Additional projects or tasks as assigned by Management.
Skills
Excellent interpersonal, verbal and written communication skills
Excellent problem skills
Client focused approach to work; excellent customer service skills
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple varied tasks with enthusiasm and prioritize workload with attention to detail
Willingness to work in a matrix environment and to value the importance of teamwork.
Education
College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.
Language Skills
Native language and proficiency in verbal and written English
Minimum Work Experience
Basic experience in systems support and operations, including LAN administration, PC and User support.
Specific basic experience is required in one or more of the following area : Hardware (Intel based equipment), Software (PC based operating systems and applications); and others.
Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a IT Site Services Specialist?
Sign up to receive alerts about other jobs on the IT Site Services Specialist career path by checking the boxes next to the positions that interest you.
