What are the responsibilities and job description for the Call Center Representative position at Pariser Dermatology Specialists?
Job Summary
Pariser Dermatology Specialists has been providing dermatology services to the Hampton Roads community for over 75 years. Today, Pariser Dermatology Specialists has seven locations across Hampton Roads and is one of the largest independent dermatology practices in the country.
We are looking for an enthusiastic individual who is organized, detail oriented, and possesses excellent customer service and communication skills to work in our Communications Department located in Norfolk. Experience with patient scheduling or managing multiple phone lines is preferred. This position is the first contact with patients and business relations, and therefore requires a high level of customer service.
This is not a remote position.
Responsibilities and Duties:
- Answering incoming phone calls; transferring calls as needed to the appropriate party
- Scheduling, rescheduling or cancelling patient appointments as requested
- Obtaining health insurance information from patient and entering information into the record
- Accurately entering and verifying patient information in the record
Qualifications and Skills:
- Experience in a medical practice or patient scheduling is preferred
- Ability to work in a fast paced, highly collaborative environment is required
- Detail oriented with good organizational, communication and time management skills
- Experience managing multiple phone lines is preferred
- Knowledge and understanding of MS Office
- Excellent verbal and written communication skills
Pariser Dermatology Specialists is an EOE. We offer competitive wages.
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Call center: 1 year (Preferred)
- Medical office: 1 year (Preferred)
Work Location: In person
Salary : $18 - $19
