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Job Responsibilities :
Purpose of the role : The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.
The following is a non-exhaustive list of responsibilities and areas of ownership for this role :
Linguistic tasks
- Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
- Creative writing of marketing content to engage customers
- Proofreading and copy editing of storefront descriptions
- Report any patterns of issues observed to help improve database and product performance
- Test tools to provide feedback for improving efficiency and accuracy
- Performs translations as needed
- Performs review tasks as required
Quality management planning and execution
Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the accountHelps define and quality expectations per language (may be in collaboration with the client)Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessaryEnsures language level quality oversight by KPI tracking and status reportingPlans, performs and tracks LQAs, if applicableDrives the arbitration processClient engagement
Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings / unclear corrections or requirements) and takes the lead on linguistic issues discussedDocuments meetings with Apple and follows up with linguists to make sure everybody is alignedLiaison between Apple and the broader Welocalize linguistic teamEnsures Apple's feedback is implementedPerforms direct reviews with Apple SMEs, where applicableManages linguistic assets
Creates and maintains linguistic assetsMaintains client facing documentationCommunicates asset updates to linguistic teamCoordinates the linguistic team
Reviews copy / loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language LeadsSupport linguists in understanding corrections resulting from the arbitration processActs as liaison for terminology, style issues, product features & questionsResponds to content reviewers' queriesSupports linguists in asking any questions during production and escalates to Welocalize and / or Apple as neededProfile matching and assigning work / content types to the linguistic teamGuide the linguistic team into identifying the root causes of issues and determining actions for improvementSupports the onboarding of new linguists (when applicable)Reviews and evaluates language tests of potential candidatesIdentifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training programCoaches and mentors linguistsIdentifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality / Engagement Manager if linguists need to be replacedIdentifies and highlights workload or workflow issues and provides solutions to the Welocalize teamAdditional Job Details :
