What are the responsibilities and job description for the Front Desk Agent position at Park Motel and Cabins?
Park Motel and Cabins in Florence, OR, is looking for one front desk agent to join our 13-person team. We are located at 85034 Highway 101 South. Our ideal candidate is self-driven, ambitious, and reliable.
Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process, which includes, but is not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the room's location.
- Assist guests with check-out, including, but not limited to, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, and accepting and recording various forms of payment.
- Demonstrate a thorough knowledge of hotel information, including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
- Respond to guest inquiries and requests, and resolve issues promptly, friendly, and efficiently.
- Field guest complaints, research, and resolve and negotiate solutions for guest satisfaction.
- Receive, input, retrieve and relay messages to guests.
- Assist manager & supervisor with reasonable requests.
- Assisting in Laundry and Housekeeping. Everyone on the property multitasks while managing the phones and check-ins. You will be working in the Laundry, which is next to the office.
Qualifications
- Basic computer knowledge and ability to learn
- Excellent customer service skills
- Time-management and organizational skills
- People person
We are looking forward to receiving your application. Thank you.