What are the responsibilities and job description for the Supervisor- Patient Outreach MTM position at Park Nicollet Health Services?
Job Description
Park Nicollet is looking to hire a Patient Outreach Supervisor to join our MTM Pharmacy team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary
Provides supervision and direction to Patient Outreach Coordinators. This includes responsibilities of contributing to the development of policies, procedures, standard work, and implementation plans. Responsible for hiring, staff development, performance evaluation and management, disciplinary actions, and improvement projects. Monitors phone stats and matches staffing to meet patient demand.
Additionally, the supervisor will function in the Patient Outreach role to coordinate and execute multiple MTM engagement campaigns for high priority patient populations, including proactive outreach, scheduling appointments, ensuring appointment completion, appropriately tracking outreach and engagement efforts for contract compliance.
This position will be the primary point of contact for MTM scheduling across the organization. Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services. They may also answer and manage incoming calls through scheduling and phone messaging. A high degree of emphasis is placed on establishing trusting relationships with patients and providers, explaining the purpose of MTM, and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team.
Work also includes scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed, using tools and worksheets developed by Scheduling Maintenance.
Work Schedule
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
Park Nicollet is looking to hire a Patient Outreach Supervisor to join our MTM Pharmacy team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary
Provides supervision and direction to Patient Outreach Coordinators. This includes responsibilities of contributing to the development of policies, procedures, standard work, and implementation plans. Responsible for hiring, staff development, performance evaluation and management, disciplinary actions, and improvement projects. Monitors phone stats and matches staffing to meet patient demand.
Additionally, the supervisor will function in the Patient Outreach role to coordinate and execute multiple MTM engagement campaigns for high priority patient populations, including proactive outreach, scheduling appointments, ensuring appointment completion, appropriately tracking outreach and engagement efforts for contract compliance.
This position will be the primary point of contact for MTM scheduling across the organization. Scheduling and rescheduling medication management (MTM) appointments occurs by accessing various work queues of patients who are candidates for medication management services. They may also answer and manage incoming calls through scheduling and phone messaging. A high degree of emphasis is placed on establishing trusting relationships with patients and providers, explaining the purpose of MTM, and championing for our MTM program as well as assuring the patient is prepared for the next interaction with the care team.
Work also includes scheduling maintenance support for medication management providers on team by building and modifying clinic schedules as needed, using tools and worksheets developed by Scheduling Maintenance.
Work Schedule
- Monday – Friday, 8:00 - 4:30
- Hybrid 2-3 days per week
- Onsite at the Minneapolis Clinic 2-3 days per week.
- Minimum of three years general health care or pharmacy experience in a customer service-oriented environment with a demonstrated understanding of healthcare.
- Excellent oral, written, and interpersonal communication skills
- Strong aptitude for organization and prioritization of multiple responsibilities
- Strong organizational skills
- Supervisory experience highly preferred
- Bachelor’s Degree preferred.
- Pharmacy technician, health system, or insurance setting experience preferred.
- Understanding of medical and pharmacy terminology preferred.
- Preferred proficiency in the PNHS network systems: Epic, MS Outlook, MS Word, MS Excel, MS PowerPoint software programs.
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
