Front Desk Supervisor

Duluth’s Award Winning Waterfront Hotel Resort is now accepting applications for a Front Desk Supervisor. Our 3 diamond 68 room hotel is looking for a friendly, outgoing, customer service oriented team member. The hotel is a 10 year consecutive Certificate of Excellence Award winner. We provide an exceptional work environment with an excellent salary and benefit package. Come be a part of our great team and work in a hotel resort with a great atmosphere.

We are seeking an energetic, service oriented, positive and self-motivated Front Desk Supervisor to join our exceptional team. The Front Desk Supervisor will report to the Front Desk Manager and will work closely with all departments of the hotel. Applicant should possess excellent guest service skills and previous hotel or resort management and/or supervisory experience with a proven track record for success

ESSENTIAL FUNCTIONS:

• Build and foster Front Office staff. Create an environment that’s engaging, where team members want to join, learn, do their best, and advance. Lead a team by example, by empowering and coaching
• Ensure excellence in guest services while overseeing Front Desk and Guest Services
• Oversee hotel operations to ensure a safe, comfortable environment for guests to enjoy and where team members can excel. When complications surface, make it right for the guest and open communication for team members
• Work with management to implement occupancy and revenue strategies
• Act as Manager on Duty

REQUIREMENTS:

• A minimum of 1-2 years hotel, resort or cruise ship experience is required, preferably at a front desk position
• Previous supervisory/management experience is optional
• Valid Driver’s License required and ability to drive resort shuttle
• Should have knowledge of all aspects of front desk operations
• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Strong Leadership skills and the ability to effectively select, motivate, develop and retain staff
• Ability to manage change effectively with clear, concise written and verbal communication skills
• Team building effectiveness with excellent organizational skills to include time management, ability to delegate, and managing multiple priorities in a fast-paced environment
• Knowledge of computers including Microsoft Office Programs
• Possess an aptitude to create a fun, rewarding and professional work environment
• Must be able to lift up to 25 pounds occasionally

Park Point Marina Inn & Suites, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veterans status.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $19