Customer Service Representative

Get ready to grow with us!

Northwest Pipe Company is the nation’s leading manufacturer of water infrastructure products and with over 50 years of experience, we’re just getting started! Our business is growing, and we’re looking for great people to grow with us. We’re immediately seeking a Customer Service Representative with SAP experience to join our ParkUSA team in Houston, TX.

We Offer:

• Medical, Dental, Vision, Life, AD&D Insurance
• Paid Vacation, Holidays, and Sick Time
• 401k Retirement Savings Plan with Employer Match
• Bonus Potential (2x per year)
• Up to $5,000 per year Tuition Reimbursement
• Employee Assistance Program (EAP)
• Opportunities for Career Advancement
• Values-Driven Culture Committed to Equal Opportunities and Safety

Our Values:

• Accountability is evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
• Commitment is not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
• Teamwork is essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

ABOUT THE JOB:

The responsibility of the Customer Service Representative is to provide all-around support to the Group Manager and Project Sales Representative. Duties include filing, organizing, taking phone calls, assisting with purchasing, submittals and general secretarial duties.

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

• Provide clerical and administrative support to the sales team.
• Create and distribute customer production tickets daily.
• Generate quotes and enter sales orders.
• Maintain and distribute department related information daily.
• Complete and maintain a variety of reports as directed by the PSR.
• Utilize software tools to manage a variety of tasks such as quotes, orders, requisitions, drawings, & packing slips.
• Assist in the implementation of operational projects as needed.
• Communicate with management about operations and/or dispatch processes.
• Assist with processing payments and other financial tasks as necessary.
• Communicate with customers about service issues as needed.
• Communicate with employees about scheduling and work assignments as needed.
• Regular, reliable, predictable attendance and performance of the essential functions.

KNOWLEDGE, SKILLS, ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong administrative and organizational skills with an attention to detail
• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Strong customer service skills
• Ability to work effectively as a team member, establish and maintain cooperative working relationships
• Ability to self-manage and multitask
• Ability to learn new programs
• Possess a positive attitude and a strong work ethic

EDUCATION AND/OR EXPERIENCE:

• Associates degree from an accredited college preferred but not required
• 1-year experience in a corporate office environment, Sales office preferred
• Proficient in Microsoft Office
• SAP Experience preferred
• Excellent verbal and written communication skills
• Able to read, write and speak in the English language

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Except where prohibited by state law, offers of employment may be contingent upon the successful completion of a background check, drug test, and/or physical examination, as determined by the essential functions and physical requirements of the position.

Northwest Pipe Company is committed to equal employment opportunity. Veterans and individuals with disabilities are encouraged to apply.

Northwest Pipe Company reserves the right to close the position, with or without notice, if a qualified candidate is identified prior to the close date.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular, reliable and predictable attendance is necessary in order to perform the essential functions of this position.

Physical Activity

Over 2/3 of the time:

• Standing/Sit: Remaining upright in a stationary position, particularly for sustained periods.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling to type.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Walking: Moving about to accomplish tasks, particularity for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Communicating: Expressing or exchanging ideas and information accurately, in written or diagram form.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrist, hands, and/or fingers such as moving a mouse and typing.

Up to 2/3 of the time:

• Grasping: Applying pressure to an object with the fingers and palm to operate a mouse, phone, computer, and other office machines.

Less than 1/3 of the time:

• Pushing: Using upper extremities to press against something with steady force in order to thrust forward downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.
• Kneeling/Crouching: Position self to look under or around equipment or areas of production
• Stooping: Positions self to lift items off the floor.
• Reaching: Grabbing things from a distance above or from the side.
• Lifting: Raising objects from a lower to a higher position or move objects from position to position.

Physical Requirements

• Medium work: Exerting up to 30 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Visual Acuity

• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Vision Requirements:

Over 2/3 of the time the worker is required to have:

• Close vision (clear vision at 20 inches or less)

Up to 2/3 of time the worker is required to have:

• Distance vision (clear feet at 20 feet or more)
• Ability to adjust visual focus (ability to adjust the eye to bring an object into sharp focus)

Weather Conditions

• The worker is subject to both environmental conditions throughout their day: activities occur inside the office environment and outside in production or the yards.

Noise Levels

Over 2/3 of the time:

• Moderate noise to loud noise when in production.
• Quiet conditions when working in the office.

Personal Protective Equipment is required when in the Plant, Yard or Construction Areas:

• Hard Hat
• Safety Glasses
• Steel-toed Boots
• Hearing Protection
• Reflective Vest